transcosmos Receives Salesforce Japan Partner of the Year - Innovation - Award
transcosmos received the top award in the "Innovation" category at the Salesforce Japan Partner Award 2026. Their utilization of Salesforce, Agentforce, Tableau, and other tools in the Kanagawa Prefecture Contact Center Project was recognized.
📋 Article Processing Timeline
- 📰 Published: April 10, 2026 at 20:00
- 🔍 Collected: April 11, 2026 at 00:26 (4h 26m after Published)
- 🤖 AI Analyzed: April 20, 2026 at 02:31 (218h 4m after Collected)
transcosmos has been honored with the "Japan Partner of the Year - Innovation -" at the Salesforce Japan Partner Award 2026. The award recognizes our achievements in resolving customer challenges for Kanagawa Prefecture's "#7119 / #8000 Contact Center Project" by leveraging various products including Agentforce for Public Sector, Agentforce Service, Data 360, Tableau, and Agentforce.
In contact center operations, transcosmos actively utilizes Salesforce's AI agent, Agentforce, to address future challenges in continuous operator recruitment, quality standardization, and to simplify administrative tasks such as post-call work. We also support the construction and operation of mechanisms for analysis and operational improvement by utilizing accumulated data with Tableau and Data 360.
Regarding this award, we received the following comment from Atsushi Urano, Senior Executive Officer, Head of Partner Business, Salesforce Japan:
"transcosmos, which supports customer problem-solving across the entire CX domain, is dedicated to helping customers grow and achieve greater leaps forward in a world where technology is evolving at an unprecedented pace and the AI revolution is underway. Our partners are indispensable to Salesforce in driving customer success."
Now in its 19th year, the Salesforce Japan Partner Award 2026 is presented to partners across consulting firms, digital agencies, resellers, and ISV partners for their significant contributions across cloud, industry, and broad partner programs.
*transcosmos is a registered trademark or trademark of transcosmos inc. in Japan and other countries.
*Salesforce and others are trademarks of Salesforce, inc.
*Company names, product/service names mentioned are registered trademarks or trademarks of their respective companies.
*For a list of this year's Salesforce Japan Partner Award 2026 winners, please visit:
(https://appexchangejp.salesforce.com/learn/fy27-partner-award)
In contact center operations, transcosmos actively utilizes Salesforce's AI agent, Agentforce, to address future challenges in continuous operator recruitment, quality standardization, and to simplify administrative tasks such as post-call work. We also support the construction and operation of mechanisms for analysis and operational improvement by utilizing accumulated data with Tableau and Data 360.
Regarding this award, we received the following comment from Atsushi Urano, Senior Executive Officer, Head of Partner Business, Salesforce Japan:
"transcosmos, which supports customer problem-solving across the entire CX domain, is dedicated to helping customers grow and achieve greater leaps forward in a world where technology is evolving at an unprecedented pace and the AI revolution is underway. Our partners are indispensable to Salesforce in driving customer success."
Now in its 19th year, the Salesforce Japan Partner Award 2026 is presented to partners across consulting firms, digital agencies, resellers, and ISV partners for their significant contributions across cloud, industry, and broad partner programs.
*transcosmos is a registered trademark or trademark of transcosmos inc. in Japan and other countries.
*Salesforce and others are trademarks of Salesforce, inc.
*Company names, product/service names mentioned are registered trademarks or trademarks of their respective companies.
*For a list of this year's Salesforce Japan Partner Award 2026 winners, please visit:
(https://appexchangejp.salesforce.com/learn/fy27-partner-award)