Supporting Multilingualization of Kumamoto City's Official LINE Account
transcosmos has provided its multilingual translation tool 'KANAMETO' to Kumamoto City's official LINE account, strengthening information dissemination to foreign residents and promoting the digital transformation (DX) of government services.
📋 Article Processing Timeline
- 📰 Published: April 8, 2026 at 23:00
- 🔍 Collected: April 8, 2026 at 14:30
- 🤖 AI Analyzed: April 20, 2026 at 14:48 (288h 18m after Collected)
transcosmos inc. and transcosmos online communications inc. have provided Kumamoto City with an additional feature, the 'automatic translation function for delivered messages,' for the government DX tool 'KANAMETO' that utilizes LINE, supporting multilingual correspondence on the city's official LINE account starting March 30, 2026.
Kumamoto City began operating its official LINE account in 2018, delivering a wide range of information on events, child-rearing, health, and safety.
On March 30, 2026, with the introduction of KANAMETO's 'automatic translation function for delivered messages,' the Kumamoto City official LINE account became multilingual. In addition to Japanese, it now supports message delivery in English, Chinese (Simplified/Traditional), Korean, Indonesian, Nepali, and Vietnamese.
When users add the Kumamoto City official LINE account as a friend, a message prompting them to set their preferred language for receiving information is displayed. Users can register the language in which they want to receive information to get messages translated into their desired language. Additionally, if they wish to receive the original Japanese text, they can receive both the translated message and the Japanese message.
By combining it with KANAMETO's rich menu switching function, it is possible to display a rich menu translated into the corresponding language for users who wish to receive information in a language other than Japanese.
*For details on the 'automatic translation function for delivered messages,' please refer to the page below.
https://kanameto.me/solution/auto-translation.html
■ Future Prospects
transcosmos and transcosmos online communications will promote regional DX that balances improving resident convenience and streamlining government operations through the provision of 'KANAMETO.'
■ About KANAMETO
'KANAMETO' is a government DX tool utilizing LINE, developed and provided by transcosmos online communications inc., a joint venture between transcosmos inc., LINE Yahoo Corporation, and Salesforce Japan Co., Ltd. It offers features such as segmented delivery of information based on resident registration, a chatbot that automatically answers FAQs, dissemination of disaster prevention information, and reporting of road and park defects.
Kumamoto City began operating its official LINE account in 2018, delivering a wide range of information on events, child-rearing, health, and safety.
On March 30, 2026, with the introduction of KANAMETO's 'automatic translation function for delivered messages,' the Kumamoto City official LINE account became multilingual. In addition to Japanese, it now supports message delivery in English, Chinese (Simplified/Traditional), Korean, Indonesian, Nepali, and Vietnamese.
When users add the Kumamoto City official LINE account as a friend, a message prompting them to set their preferred language for receiving information is displayed. Users can register the language in which they want to receive information to get messages translated into their desired language. Additionally, if they wish to receive the original Japanese text, they can receive both the translated message and the Japanese message.
By combining it with KANAMETO's rich menu switching function, it is possible to display a rich menu translated into the corresponding language for users who wish to receive information in a language other than Japanese.
*For details on the 'automatic translation function for delivered messages,' please refer to the page below.
https://kanameto.me/solution/auto-translation.html
■ Future Prospects
transcosmos and transcosmos online communications will promote regional DX that balances improving resident convenience and streamlining government operations through the provision of 'KANAMETO.'
■ About KANAMETO
'KANAMETO' is a government DX tool utilizing LINE, developed and provided by transcosmos online communications inc., a joint venture between transcosmos inc., LINE Yahoo Corporation, and Salesforce Japan Co., Ltd. It offers features such as segmented delivery of information based on resident registration, a chatbot that automatically answers FAQs, dissemination of disaster prevention information, and reporting of road and park defects.