Tram System Receives "CXone Partner of the Year 2025" at NiCE Partner Appreciation Party

Tram System Co., Ltd. (Headquarters: 2-25 Shinjuku, Meito-ku, Nagoya City, Aichi Prefecture; Representative Director: Yukihiro Kajita; hereinafter referred to as Tram System) is pleased to announce that it has received the "CXone Partner of the Year 2025" award at the "NiCE Partner Appreciation Party" held on December 9, 2025. This award recognizes our contributions to the implementation performance of CXone, our contribution to market expansion, and our efforts towards business growth through our partnership with NiCE. This is the third consecutive year of receiving an award, following "the BPO Partner Award" in 2023 and "Top SMB Sales Partner" in 2024. ## ■ Award Overview - Award Name: CXone Partner of the Year 2025 - Organizer: NiCE Ltd. - Event: NiCE Partner Appreciation Party - Date Held: December 9, 2025 - Venue: Tokyo, Marunouchi (BREEZE OF TOKYO) ## ■ Background of the Award Tram System has supported companies in advancing their customer touchpoints and improving operational efficiency by providing CX solutions, including the cloud contact center system "TramOneCloud CXi." Particularly in the Japanese market, in partnership with NiCE, we have focused on supporting CXone implementation and expanding its market, primarily in the SMB sector, driving new business opportunities through sales proposals, implementation support, and marketing activities. These continuous efforts have been recognized and led to this award. ## ■ Reasons for the Award The following initiatives were primarily recognized and led to this award: - Achieved the highest number of orders domestically through customer-centric, supportive assistance. - Achieved simultaneous creation of new business opportunities and cost optimization by integrating "TramOneCloud CXi" and the proprietary VaaS "TramLine," based on NiCE CXone. - Accelerated high-quality lead generation through event and content strategies, focusing on the SMB market. - Led a consortium that promotes collaboration among NiCE partners, building a strong partner ecosystem. ## ■ Comments Hidehumi Imaeda, Director, Executive Officer, General Manager of Operations, Tram System Co., Ltd. "It is a great honor to receive the 'CXone Partner of the Year 2025' award at the NiCE Partner Appreciation Party." "This award is a result of the achievements we have built together with our customers in the Japanese market, and a testament to the continuous efforts of each and every employee." "We would also like to express our sincere gratitude to everyone at NiCE who has understood us deeply, always been by our side, and worked with us." "Looking ahead, we will continue to..."