Toyokumo’s Corporate Safety Confirmation System “Safety Confirmation Service 2” Adopted by United Arrows

Toyokumo Inc., a provider of easy-to-use cloud services for business, announced that its corporate safety confirmation system, “Safety Confirmation Service 2,” has been adopted by United Arrows Ltd. United Arrows will begin operating a safety confirmation framework using the service for more than 4,000 employees working at stores and offices across Japan. United Arrows is an apparel company that operates select shops nationwide, selling a mix of designer brands sourced from Japan and overseas, original men’s and women’s clothing, and miscellaneous goods. Based on its corporate creed, “Everything we do is for our customers,” the company places the highest priority on ensuring the safety of customers and employees. Against the backdrop of frequent natural disasters and growing concern over large-scale disasters such as a Tokyo inland earthquake or a Nankai Trough earthquake, United Arrows is focusing on rebuilding its BCP, or business continuity plan, to protect more than 4,000 employees nationwide as well as customers visiting its stores. This effort is part of strengthening its business continuity framework toward the long-term vision of realizing a sustainable society. Hiro充 Ishida, BCP representative in the General Affairs and Legal Department of United Arrows’ Administration Division, said the company operates about 250 stores across Japan. In the face of increasingly severe natural disasters and the risk of major disasters, protecting customers, employees, and stores is a top management priority for the company’s sustainable growth. Under the previous framework, United Arrows could receive safety responses after an earthquake, but it was difficult to grasp detailed damage conditions at stores, leaving gaps in rapid decision-making after a disaster. Even with repeated drills, response rates had plateaued, and the company felt a strong sense of urgency that system use on the front line had become a formality. To return to the original purpose of ensuring safety and enabling initial response, United Arrows decided to renew the framework as part of strengthening governance. In selecting the system, the company focused not on merely collecting safety responses or pursuing response-rate figures, but on creating a mechanism that can quickly gather more in-depth information during emergencies. Toyokumo’s “Safety Confirmation Service 2” combines intuitive ease of use for recipients with high versatility for administrators. Through multiple test operations, United Arrows became confident in the service’s effectiveness and flexibility in emergencies. A post-test survey conducted with the cooperation of one department also received very high ratings, which became the decisive factor in adoption. For United Arrows, which operates stores nationwide, the ability to respond to various emergencies such as localized flooding, fires, and system failures is extremely important. The key to disaster response lies in the initial response. By using “Safety Confirmation Service 2” to quickly aggregate on-site damage conditions through text and images, the company expects to issue faster and more accurate countermeasure instructions based on information that cannot be fully captured through fixed text alone. The use of the employee family coordination function also directly supports United Arrows’ goal of creating employee value and its sustainability priority theme of “Humanity,” meaning healthy work and living. The company expects the tool to become a trusted communication infrastructure that supports employees and their families beyond the boundaries of the company. “Safety Confirmation Service 2” is a corporate safety confirmation system used by more than 4,700 companies as of the end of December 2025, with more than 3 million users as of March 2026. The service emphasizes early business recovery after disasters, supporting not only safety confirmation but also subsequent instructions and information sharing through bulletin board and messaging functions.