Toshiba Tec Launches New Service "IT Support Pack" to Reduce IT Operations Burden

Toshiba Tec Corporation (hereinafter, Toshiba Tec) will begin offering a new service, "IT Support Pack," on July 1, 2026*. This service provides integrated office IT support, multifunction printer support, and cloud storage for users of Toshiba Tec's multifunction printers. The service aims to reduce the burden of daily office IT operations by consolidating the IT inquiry contact point, supporting IT asset management, and providing a cloud data management environment as a package.

In recent years, the management burden of IT assets such as personal computers, networks, and multifunction printers, as well as data, has increased with the advancement of corporate digitalization. Particularly in small and medium-sized enterprises (SMEs), there are many cases where there is no dedicated IT personnel, making it a challenge to establish a system that can reliably handle operational management and troubleshooting.

To address these issues, this service combines office IT support, multifunction printer operational support, and the cloud storage service "Collastorage" for companies using our multifunction printers. By offering these as an integrated package, companies can introduce a one-stop solution from IT environment setup to data storage and sharing, reducing the management burden of multiple vendors.

Toshiba Tec will continue to contribute to improving corporate operational efficiency and realizing a stable IT environment through office IT operational support.

<Key Features of "IT Support Pack">

1. Integrated Office IT Support and Multifunction Printer Support

Provides support for inquiries regarding personal computers, peripheral devices, and software, as well as IT asset operational management. Offers troubleshooting support via phone, remote access, and on-site visits to assist with rapid recovery in case of failures. It also handles network settings, driver settings, address book registration, and the introduction of various applications for multifunction printers.

2. Provides Data Management Environment with Cloud Storage

Includes the cloud storage service "Collastorage" in the package to support the introduction of a data storage and sharing environment. Enables efficient information management through user management, access permission settings, and search functions. Furthermore, the backup function supports data preservation and business continuity planning (BCP) measures.

3. Easy-to-Introduce and Operate Package Design

Reduces the effort of individual contracts and management of multiple services by providing necessary IT operational functions in one package. The configuration is designed for easy introduction and operation even for companies without dedicated IT personnel, supporting a smooth start to operations.

<"IT Support Pack" Sales Overview>

Product Name: IT Support Pack

Release Date: July 1, 2026

Price: [Price not specified]

Sales Region: Nationwide

Projected Sales: 1,500 contracts/year

Sales Target: SME offices

*This service is for users of Toshiba Tec multifunction printers.