Toridoll HD Adds Two New Functions to "Hapikan Dashboard" to Visualize Employee "Happiness" and Customer "Satisfaction" at Marugame Seimen
Toridoll Holdings, which operates Marugame Seimen, has added two new functions to its "Hapikan Dashboard": a "Repeat Dashboard" to visualize customer attributes and visit frequency, and a "Team Dashboard" to allow store managers to understand the emotional state of individual employees. These additions aim to further evolve their "Mental Capital Management" by integrating customer visit patterns and employee well-being.
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- 📰 Published: March 30, 2026 at 20:00
- 🔍 Collected: March 30, 2026 at 22:56 (2h 56m after Published)
- 🤖 AI Analyzed: April 22, 2026 at 05:53 (534h 57m after Collected)
Toridoll HD Adds Two New Functions to "Hapikan Dashboard" to Visualize Employee "Happiness" and Customer "Satisfaction" at Marugame Seimen
Toridoll Holdings Corporation (Shibuya-ku, Tokyo; President & CEO Takaya Awata; hereinafter, Toridoll HD), which provides inspiring culinary experiences worldwide driven by "Mental Capital Management," has added new functions to its "Hapikan Dashboard," utilized in approximately 880 Marugame Seimen stores nationwide, as part of its commitment to "Mental Capital Management." A "Repeat Dashboard" to visualize customer attributes and visit frequency, and a "Team Dashboard" allowing store managers to understand the emotional state of individual employees, will be introduced from March 2026. This will enable integrated understanding and analysis of customer visit structures and employee emotional states, further advancing "Mental Capital Management."
## Challenges and Evolution Revealed from Three Happiness Score Analyses
Since July 2025, three "Happiness Score Interviews" for employees, co-developed with Arsaga Partners Inc., have been conducted. Recently, the number of valid responses exceeded 13,000, an increase of approximately 3,000 people compared to the previous time, indicating growing penetration in the field. While aggregated Happiness Scores at the store level are important, the hypothesis was that understanding individual employee emotional states would provide a more specific grasp of the situation and enable more effective approaches. This led to further joint development with PLAID Inc., resulting in the creation of the "Team Dashboard."
## "Team Dashboard" to Address the "Hearts" of Individual Employees
The "Team Dashboard" visualizes the emotional state of each employee based on the results of the Happiness Score Interviews, using indicators such as "Pride," "Sense of Security," "Sense of Connection," and "Sense of Contribution," as well as the overall "Happiness Score." An AI agent presents individual employee scores, a summary of interview responses, and recommended actions for each individual, supporting communication by store managers and Hapikan Captains. This enables a shift from traditional management based on store-level averages to communication tailored to the emotional state of each employee, fostering a more thoughtful and specific engagement. It aims to further improve the happiness of each employee, encourage proactive behavior stemming from intrinsic motivation, and enhance the vitality of the entire store.
## "Repeat Dashboard" to Visualize Customer Attributes and Visit Frequency
The "Repeat Dashboard" utilizes the Marugame Seimen app and receipt data to enable stores to understand customer attributes and visit frequency. Previously, customer satisfaction scores were aggregated based on post-meal surveys and used for store operations. With the introduction of this function, stores can now more comprehensively understand and analyze customer trends, such as whether they have many first-time visitors or are supported by regular customers, and how visit frequency changes. By practicing appropriate communication according to visit status, the company aims to create even more inspiring customer experiences.
Toridoll Holdings Corporation (Shibuya-ku, Tokyo; President & CEO Takaya Awata; hereinafter, Toridoll HD), which provides inspiring culinary experiences worldwide driven by "Mental Capital Management," has added new functions to its "Hapikan Dashboard," utilized in approximately 880 Marugame Seimen stores nationwide, as part of its commitment to "Mental Capital Management." A "Repeat Dashboard" to visualize customer attributes and visit frequency, and a "Team Dashboard" allowing store managers to understand the emotional state of individual employees, will be introduced from March 2026. This will enable integrated understanding and analysis of customer visit structures and employee emotional states, further advancing "Mental Capital Management."
## Challenges and Evolution Revealed from Three Happiness Score Analyses
Since July 2025, three "Happiness Score Interviews" for employees, co-developed with Arsaga Partners Inc., have been conducted. Recently, the number of valid responses exceeded 13,000, an increase of approximately 3,000 people compared to the previous time, indicating growing penetration in the field. While aggregated Happiness Scores at the store level are important, the hypothesis was that understanding individual employee emotional states would provide a more specific grasp of the situation and enable more effective approaches. This led to further joint development with PLAID Inc., resulting in the creation of the "Team Dashboard."
## "Team Dashboard" to Address the "Hearts" of Individual Employees
The "Team Dashboard" visualizes the emotional state of each employee based on the results of the Happiness Score Interviews, using indicators such as "Pride," "Sense of Security," "Sense of Connection," and "Sense of Contribution," as well as the overall "Happiness Score." An AI agent presents individual employee scores, a summary of interview responses, and recommended actions for each individual, supporting communication by store managers and Hapikan Captains. This enables a shift from traditional management based on store-level averages to communication tailored to the emotional state of each employee, fostering a more thoughtful and specific engagement. It aims to further improve the happiness of each employee, encourage proactive behavior stemming from intrinsic motivation, and enhance the vitality of the entire store.
## "Repeat Dashboard" to Visualize Customer Attributes and Visit Frequency
The "Repeat Dashboard" utilizes the Marugame Seimen app and receipt data to enable stores to understand customer attributes and visit frequency. Previously, customer satisfaction scores were aggregated based on post-meal surveys and used for store operations. With the introduction of this function, stores can now more comprehensively understand and analyze customer trends, such as whether they have many first-time visitors or are supported by regular customers, and how visit frequency changes. By practicing appropriate communication according to visit status, the company aims to create even more inspiring customer experiences.