Nagoya Railroad to Conduct Inbound Hospitality Training for the 2026 Asian Games
Nagoya Railroad and the Aichi-Nagoya Asian Games Organizing Committee will conduct inbound training for station staff to strengthen the reception system for international visitors ahead of the 2026 Asian Games and Asian Para Games.
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- 📰 Published: June 4, 2026 at 23:30
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Nagoya Railroad and the Aichi-Nagoya Asian & Asian Para Games Organizing Committee have concluded a memorandum of understanding (MOU) regarding a partnership for the 20th Asian Games (Aichi-Nagoya 2026) and the 5th Asian Para Games (Aichi-Nagoya 2026).
Based on this MOU, the two parties are collaborating to strengthen the reception system for event personnel and overseas visitors. To this end, Nagoya Railroad will conduct an 'Inbound Training' program for its staff.
The training will feature lectures by organizing committee staff on the overview of the games and the expected role of public transportation during the events. Additionally, hospitality training led by external instructors specialized in foreign language communication will be held at the Chubu Centrair International Airport station platform, which serves as a key access point for the games.
Details are as follows:
1. Date and Time
Friday, June 26: Morning Session (10:00–13:00), Afternoon Session (14:00–17:00)
2. Location
Chubu Centrair International Airport Conference Room and Chubu Centrair International Airport Station Platform.
3. Training Objectives
- Learn the basics of cross-cultural understanding and develop flexible responses to the diverse characteristics of international visitors.
- Acquire clear, unambiguous English expressions and effective communication techniques needed in customer service settings.
- Deepen understanding of the Asian Games and Asian Para Games to improve actual customer service and guidance.
4. Training Overview (Tentative)
- Lecture by organizing committee staff member (Mr. Komei Taguchi) on the games overview and roles expected of public transportation.
- Inbound training by instructor from Pasona HR Solutions Inc. (Ms. Ayuko Tezuka) regarding smooth and hospitable initial responses to foreign passengers, and practical English conversation communication on the Chubu Centrair station platform.
5. Participants
A total of 40 Nagoya Railroad station staff and crew members (20 for the morning session, 20 for the afternoon session).
Based on this MOU, the two parties are collaborating to strengthen the reception system for event personnel and overseas visitors. To this end, Nagoya Railroad will conduct an 'Inbound Training' program for its staff.
The training will feature lectures by organizing committee staff on the overview of the games and the expected role of public transportation during the events. Additionally, hospitality training led by external instructors specialized in foreign language communication will be held at the Chubu Centrair International Airport station platform, which serves as a key access point for the games.
Details are as follows:
1. Date and Time
Friday, June 26: Morning Session (10:00–13:00), Afternoon Session (14:00–17:00)
2. Location
Chubu Centrair International Airport Conference Room and Chubu Centrair International Airport Station Platform.
3. Training Objectives
- Learn the basics of cross-cultural understanding and develop flexible responses to the diverse characteristics of international visitors.
- Acquire clear, unambiguous English expressions and effective communication techniques needed in customer service settings.
- Deepen understanding of the Asian Games and Asian Para Games to improve actual customer service and guidance.
4. Training Overview (Tentative)
- Lecture by organizing committee staff member (Mr. Komei Taguchi) on the games overview and roles expected of public transportation.
- Inbound training by instructor from Pasona HR Solutions Inc. (Ms. Ayuko Tezuka) regarding smooth and hospitable initial responses to foreign passengers, and practical English conversation communication on the Chubu Centrair station platform.
5. Participants
A total of 40 Nagoya Railroad station staff and crew members (20 for the morning session, 20 for the afternoon session).
FAQ
名古屋鉄道が行うインバウンド研修の目的は何ですか？
異文化理解の促進、接客現場での誤解のない英語表現やコミュニケーション術の習得、およびアジア競技大会等の開催に向けたサービス向上を図ることです。
研修はいつ、どこで開催されますか？
2026年6月26日（金）に、中部国際空港セントレア会議室および中部国際空港駅ホームで開催されます。
研修の講師は誰ですか？
大会組織委員会の職員である田口孔明氏と、株式会社パソナHRソリューション講師の手塚朱羽子氏が務めます。
研修の対象者は誰ですか？
名古屋鉄道の駅係員・乗務員等、合計40名です。
研修ではどのような内容を学びますか？
大会概要や公共交通機関の役割に関する講義のほか、外国人旅客へのホスピタリティある初期対応や、駅ホームでの実践的な英会話を学びます。