iPet Insurance Adopts Tomorrow Net's 'CAT.AI Multi-AI Agent for Voice' for Insurance Claim Document Requests
Tomorrow Net announced that iPet Insurance will implement the 'CAT.AI Multi-AI Agent for Voice' starting in April 2026 to automate insurance claim document requests. This AI-driven system enables 24/7 self-service for customers, improving convenience and operational efficiency for the call center. The system utilizes a hybrid voice and chat interface to ensure accurate data collection and a seamless user experience.
📋 Article Processing Timeline
- 📰 Published: March 28, 2026 at 16:18
- 🔍 Collected: March 28, 2026 at 21:59 (5h 41m after Published)
- 🤖 AI Analyzed: April 15, 2026 at 06:51 (416h 52m after Collected)
Tomorrow Net Co., Ltd. (Head office: Shinagawa-ku, Tokyo; President and CEO: Chang-Jin Lee; hereinafter "Tomorrow Net") hereby announces that iPet Insurance Co., Ltd. (Head office: Koto-ku, Tokyo; President and Representative Director: Atsuko Yasuda; hereinafter "iPet Insurance") will fully implement "CAT.AI Multi-AI Agent for Voice," an AI-powered conversational automation system, starting in April 2026, with the aim of improving customer convenience through 24/7 support for insurance claim document requests.
*Note: In conjunction with its corporate name change on April 1, 2026, iPet Insurance has renewed its corporate logo. The new design is used in advance here.
■ Background of Implementation
In recent years, the number of inquiries from policyholders has been increasing along with the expansion of the pet insurance market. While iPet Insurance has been handling requests for insurance claim documents through its call center, maintaining a stable reception system had become a challenge. Furthermore, reception was limited to business hours, and there was a clear customer need to be able to complete procedures at any time, including at night and on holidays.
Against this backdrop, to ensure stable operation of call center tasks and improve customer convenience, the company sought to establish a mechanism that would allow customers to complete requests for claim documents 24 hours a day, 365 days a year, regardless of time or location.
■ Key Points of Implementation
The following features of "CAT.AI Multi-AI Agent for Voice" were highly evaluated, leading to this implementation:
• CX-conscious scenario construction: The scenario is designed so that users can proceed with procedures without hesitation, allowing for reception through a more natural and stress-free dialogue. This achieves an improvement in customer experience (CX).
• Smooth procedures through integration of voice and chat: By accessing a chat from a URL sent via SMS during a call, it is possible to proceed with procedures by combining voice guidance and screen operations. By inputting items such as addresses and names, which are prone to misrecognition by voice alone, through text, accurate and smooth procedures are realized.
• 24/7 automatic response with no waiting time: AI responds even outside business hours and during busy times, allowing customers to apply for claim documents at any time.
Figure: Image of using "CAT.AI Multi-AI Agent for Voice" at iPet Insurance
① Smooth transition to SMS while on the phone (simultaneous use of chat and voice).
② The screen after opening the SMS.
③ Inputting the address for document delivery. Items such as addresses and name spellings, which are prone to voice misrecognition, can be entered via text.
④⑤ Selecting the necessary claim forms for each coverage plan.
Tomorrow Net will continue to flexibly respond to diversifying needs through the natural dialogue and smooth coordination provided by "CAT.AI," supporting customers' daily lives with reliable technology and contributing to the improvement of satisfaction.
[About "CAT.AI" (Customer Agent of Tomorrow AI)]
CAT.AI is an AI communication platform for enterprises developed with the vision of "designing a rich future for humans and AI." It consists of six services, including the "CAT.AI CX-Bot," which integrates voicebots and chatbots, and supports all customer touchpoints. It realizes a natural and stress-free conversational experience through proprietary natural language processing (NLP) technology, flexible scenario design, and a no-code UI.
In July 2025, a new service, "CAT.AI Multi-AI Agent," was introduced. Multiple specialized AI agents coordinate to process complex tasks and inquiries in parallel, making it possible to handle fields that require high operational accuracy, such as finance, insurance, and government administration.
CAT.AI fuses proprietary CX theory with advanced AI technology to provide effortless CX that balances improved customer satisfaction with operational efficiency.
https://cat-ai.jp/
[About Tomorrow Net]
Tomorrow Net is a total AI solution company that, as a "Visionary AI Orchestrator" creating a new society with AI, supports the introduction of optimal AI environments in AI infrastructure, platform foundations, applications, services, and user interfaces. Leveraging the extensive infrastructure implementation track record it has cultivated since its founding, the company provides end-to-end IT system construction using cutting-edge AI solutions, from the selection and operation of AI infrastructure including GPU servers to in-house developed chatbots/voicebots, generative AI integration, and multi-AI agents. It aims to support AI needs in all fields, including social infrastructure, finance, distribution, call centers, and government services, and to lead society to a better future.
https://www.tomorrow-net.co.jp/
[Contact for inquiries regarding this release]
Tomorrow Net Co., Ltd. Business Planning Department
Email address: tmn.press@tomorrow-net.co.jp
*Company names, product names, and service names mentioned are trademarks or registered trademarks of Tomorrow Net Co., Ltd. or their respective companies.
*Note: In conjunction with its corporate name change on April 1, 2026, iPet Insurance has renewed its corporate logo. The new design is used in advance here.
■ Background of Implementation
In recent years, the number of inquiries from policyholders has been increasing along with the expansion of the pet insurance market. While iPet Insurance has been handling requests for insurance claim documents through its call center, maintaining a stable reception system had become a challenge. Furthermore, reception was limited to business hours, and there was a clear customer need to be able to complete procedures at any time, including at night and on holidays.
Against this backdrop, to ensure stable operation of call center tasks and improve customer convenience, the company sought to establish a mechanism that would allow customers to complete requests for claim documents 24 hours a day, 365 days a year, regardless of time or location.
■ Key Points of Implementation
The following features of "CAT.AI Multi-AI Agent for Voice" were highly evaluated, leading to this implementation:
• CX-conscious scenario construction: The scenario is designed so that users can proceed with procedures without hesitation, allowing for reception through a more natural and stress-free dialogue. This achieves an improvement in customer experience (CX).
• Smooth procedures through integration of voice and chat: By accessing a chat from a URL sent via SMS during a call, it is possible to proceed with procedures by combining voice guidance and screen operations. By inputting items such as addresses and names, which are prone to misrecognition by voice alone, through text, accurate and smooth procedures are realized.
• 24/7 automatic response with no waiting time: AI responds even outside business hours and during busy times, allowing customers to apply for claim documents at any time.
Figure: Image of using "CAT.AI Multi-AI Agent for Voice" at iPet Insurance
① Smooth transition to SMS while on the phone (simultaneous use of chat and voice).
② The screen after opening the SMS.
③ Inputting the address for document delivery. Items such as addresses and name spellings, which are prone to voice misrecognition, can be entered via text.
④⑤ Selecting the necessary claim forms for each coverage plan.
Tomorrow Net will continue to flexibly respond to diversifying needs through the natural dialogue and smooth coordination provided by "CAT.AI," supporting customers' daily lives with reliable technology and contributing to the improvement of satisfaction.
[About "CAT.AI" (Customer Agent of Tomorrow AI)]
CAT.AI is an AI communication platform for enterprises developed with the vision of "designing a rich future for humans and AI." It consists of six services, including the "CAT.AI CX-Bot," which integrates voicebots and chatbots, and supports all customer touchpoints. It realizes a natural and stress-free conversational experience through proprietary natural language processing (NLP) technology, flexible scenario design, and a no-code UI.
In July 2025, a new service, "CAT.AI Multi-AI Agent," was introduced. Multiple specialized AI agents coordinate to process complex tasks and inquiries in parallel, making it possible to handle fields that require high operational accuracy, such as finance, insurance, and government administration.
CAT.AI fuses proprietary CX theory with advanced AI technology to provide effortless CX that balances improved customer satisfaction with operational efficiency.
https://cat-ai.jp/
[About Tomorrow Net]
Tomorrow Net is a total AI solution company that, as a "Visionary AI Orchestrator" creating a new society with AI, supports the introduction of optimal AI environments in AI infrastructure, platform foundations, applications, services, and user interfaces. Leveraging the extensive infrastructure implementation track record it has cultivated since its founding, the company provides end-to-end IT system construction using cutting-edge AI solutions, from the selection and operation of AI infrastructure including GPU servers to in-house developed chatbots/voicebots, generative AI integration, and multi-AI agents. It aims to support AI needs in all fields, including social infrastructure, finance, distribution, call centers, and government services, and to lead society to a better future.
https://www.tomorrow-net.co.jp/
[Contact for inquiries regarding this release]
Tomorrow Net Co., Ltd. Business Planning Department
Email address: tmn.press@tomorrow-net.co.jp
*Company names, product names, and service names mentioned are trademarks or registered trademarks of Tomorrow Net Co., Ltd. or their respective companies.