Drugstore Tomod's Introduces "Universal Manner Certification Level 3" for Approximately 520 People, Including Management, All Store Managers, and Pharmacy Managers

Tomod's Co., Ltd. (Head Office: Bunkyo-ku, Tokyo; President: Shinji Kadoya; hereinafter referred to as "Tomod's") is pleased to announce that it has introduced the "Universal Manner Certification Level 3" for approximately 520 individuals, including management, and all store managers and pharmacy managers.

This initiative aims to deepen understanding of diverse customers, including the elderly and people with disabilities, and to foster a company-wide awareness of acting from the other person's perspective. By having store managers, pharmacy managers, and management, who are at the core of store operations, undergo this training, Tomod's aims to not only improve customer service skills at the frontline but also to create a workplace where employees can understand and support each other's differences.

The Universal Manner Certification is a private qualification organized and operated by Mirairo Inc. (Head Office: Yodogawa-ku, Osaka; President: Toshiya Kaiuchi). It systematically teaches appropriate ways to address and communicate with diverse individuals, including the elderly and people with disabilities, and how to provide necessary support. Its features include acquiring the "mindset" and "actions" to stand in the other person's shoes and translate appropriate consideration into action.

Under the philosophy of "aiming to be a trusted pharmacy that contributes to the healthy and prosperous lives of our customers as a retail business playing a part in healthcare," Tomod's operates drugstores with in-pharmacy dispensing services, primarily in the Tokyo metropolitan area. As a community-based "trusted pharmacy," we have promoted store development that stays close to each and every customer. This introduction further advances these efforts. By nurturing universal manners as a corporate culture, we aim to achieve more attentive and appropriate service tailored to each customer's situation in our daily customer interactions.

Moving forward, Tomod's will continue to strive for service quality improvement through customer-centric service and store development that stays close to our local customers.

【About Tomod's】

Operates drugstores, primarily in the Tokyo metropolitan area, with in-pharmacy dispensing as a basic service.

We aim to be a "trusted pharmacy" that contributes to the healthy and prosperous lives of our customers and engage in community-based healthcare services.