Tama Plaza Terrace and Minatomirai Tokyu Square Introduce "Lost and Found Cloud find"

Tokyu Malls Development Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; President and Representative Director: Koji Oyama; hereinafter "Tokyu Malls Development"), which operates commercial facilities, has introduced "Lost and Found Cloud find" provided by find Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director and CEO: Akira Takashima; hereinafter "find") at its commercial facilities "Tama Plaza Terrace" and "Minatomirai Tokyu Square" starting April 1, 2026.

Furthermore, the service is scheduled to be sequentially introduced at "Kohoku Tokyu S.C.", "Aobadai Tokyu Square", "Musashi Kosugi Tokyu Square", and "Gotanda Tokyu Square" from May onwards.

◆ Background of Introduction

At "Tama Plaza Terrace" and "Minatomirai Tokyu Square," approximately 1,000 lost items per month have been managed by security staff and information staff using handwritten lists, and inquiries were handled by phone or at the counter.

Therefore, a challenge was the time required for confirmation when searching for lost items based on information provided by customers.

"Lost and Found Cloud find" enables image registration of lost items and image matching during inquiry responses. This is expected to streamline lost and found operations and provide better service to customers, leading to its introduction.

◆ "find chat" with Multilingual Support

This chat function aims to provide excellent hospitality to all residents of Japan and visitors to Japan. No app installation is required; users can start chatting immediately in their browser after a simple email address authentication.

It also supports major languages including Japanese, English, Simplified Chinese, and Korean, making it possible to respond to inquiries across language barriers.

1. Usage Hours
Reception hours: 24 hours
Response hours: 9:00 to 22:00 *New inquiries received after 21:00 will be answered sequentially from 9:00 the next morning.

2. Applicable Lost Items
Lost items held at "Tama Plaza Terrace" and "Minatomirai Tokyu Square" facilities.

3. How to Use
Access "find chat" from the "Facility Guide" page on each facility's website.
Tama Plaza Terrace: https://www.tamaplaza-terrace.com/

Minatomirai Tokyu Square: https://www.minatomirai-square.com/

◆ Tokyu Malls Development's Workflow After Introduction

The following flow realizes smooth lost and found handling utilizing "Lost and Found Cloud find," providing an environment where customers can use the facilities with peace of mind.

◆ About "Lost and Found Cloud find"

"Lost and Found Cloud find" is a service that solves the worries and anxieties of lost item owners, such as "it's hard just to contact them" and "I can't find it even if I search," through the power of technology. It constantly incorporates cutting-edge technology and upgrades by collaborating with various services to improve convenience. In addition to lost property management, it provides a one-stop system that covers everything from improving return rates and streamlining administrators' operations to communication with users and coordination with police stations.

By supporting the creation of an environment where lost items, which inevitably occur in places where many people gather such as railway companies, commercial facilities, and theme parks, can be found quickly and efficiently, and by contributing to improving user satisfaction, it aims to build trust between adopting companies and users, and contribute to the creation of a society where people can live their daily lives with peace of mind.

*For more details on "Lost and Found Cloud find," please visit the website: https://service.finds.co.jp/

*Information is as of April 2 and is subject to change without notice.

◆ Tokyu Malls Development Company Profile

Company Name: Tokyu Malls Development Co., Ltd.

Representative: Koji Oyama, President and Representative Director

Head Office Location: Gotoh Ikueikai Building 5F, 1-10-7 Dogenzaka, Shibuya-ku, Tokyo

Capital: 100 million yen

Business Activities: Operation and management of commercial facilities, planning and development (master lease and property management business)

URL: https://www.tokyu-tmd.co.jp/

◆ find Company Profile

Company Name: find Co., Ltd.

Representative: Akira Takashima, Representative Director and CEO

Head Office Location: BIZCORE Nishi-Shinbashi 11F, 3-13-3 Nishi-Shinbashi, Minato-ku, Tokyo

Capital: 10 million yen

Business Activities: Development, provision, and operation of "Lost and Found Cloud find" and related services

URL: https://www.finds.co.jp/