Strategic Infrastructure 'Air Luggage' Launches at Tokyu Stay to Resolve "Luggage Pollution" in the Era of 40 Million Inbound Tourists and Update the Accommodation Experience
Air Trunk Inc. and Tokyu Resorts & Stay Co., Ltd. have partnered to launch the strategic infrastructure 'Air Luggage' for inbound tourists, starting with a pilot introduction at five Tokyu Stay facilities in Tokyo from April 28, 2026. This service allows travelers to drop off their luggage at Haneda Airport for free delivery to their accommodation, enabling hands-free travel and creating new sightseeing time.
📋 Article Processing Timeline
- 📰 Published: April 28, 2026 at 21:07
- 🔍 Collected: April 28, 2026 at 12:31
- 🤖 AI Analyzed: April 28, 2026 at 13:24 (52 min after Collected)
From the moment you arrive at the airport, the hospitality of the hotel and Air Luggage begins. "Air Luggage" is not merely a baggage delivery service. It is a paradigm shift in the accommodation experience, as if the hotel's 'front desk function' has been extended to Haneda Airport. Guests of eligible hotels can use this service with zero additional cost and unlimited items*. A dedicated Air Luggage counter, located directly connected to Haneda Airport Terminal 3 in "Haneda Airport Garden," directly welcomes guests immediately after their arrival.
This system is made possible by Air Trunk's high-quality, directly managed delivery network with its own staff. Without relying on mixed freight logistics like existing courier services, it transports guests' luggage directly from the airport to their rooms with the same level of security and care as handling hotel equipment.
By functioning as a "mobile hotel service" rather than a "high-quality courier service," it enables inbound tourists to be completely hands-free immediately upon arrival, creating 3 hours of new sightseeing time, operating as a new infrastructure.
To socially implement this next-generation accommodation experience, Air Trunk Inc. (Headquarters: Minato-ku, Tokyo, Representative Director: Hidenari Fukuoka), which leads DX in baggage storage and delivery, and Tokyu Resorts & Stay Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, Representative Director and President: Kenichi Yamawaki), which operates various facilities nationwide, have collaborated.
Initially, this service will be piloted at five Tokyu Stay facilities in Tokyo starting April 28, 2026.
(*Operation during the pilot introduction period. Optimal provision methods will be considered according to the characteristics of each facility in future developments.)
### 1. Enhancing the Value of the Accommodation Experience: Digital Collaboration for "3 Hours of Freedom Immediately After Arrival"
"Air Luggage" detaches both physical luggage and cumbersome administrative procedures from the journey, offering a seamless experience that overturns conventional wisdom.
#### Three Core Concepts to Update the Essence of Travel
- Realizing "Travel where you can focus on your children"
- Free from the stress of heavy luggage and procedures. Creates "peace of mind" to hold your child's hand with both hands and share scenery and experiences with your family.
- Expanding Scope of Activity and Improving Travel Speed
- Easily access famous restaurants and alleyway cafes that were difficult to enter with large suitcases, immediately upon arrival. Maximizes limited stay time.
- Hospitality for All Guests
- Consistent high-quality service is provided to eligible hotel guests from both domestic and international origins. Hotel hospitality begins at the airport.
#### Smart Application Before Arrival (Pre-Travel) and Realization of Paperless Procedures
By completing the application in advance via a dedicated website, procedures after arriving at the airport are minimized. There is no need for inbound tourists to fill out Japanese delivery slips, which can be a barrier. Simply present the 2D code displayed upon completion of the web application at the counter to complete the drop-off.
#### Overwhelming Sense of Security through "Photo Management" and "Real-time Tracking"
Upon drop-off, each item of luggage is photographed and managed with a code. Users can check the delivery status and "actual stored photos" at any time from their smartphone, dispelling anxieties about leaving luggage in an unfamiliar place. In the unlikely event of an issue, compensation of up to 300,000 yen per item ensures a secure environment where 100% of focus can be placed on sightseeing.
### 2. Haneda Airport Hub Information: Air Luggage Dedicated Counter
We have strengthened our physical base where luggage can be dropped off immediately upon arrival at Haneda Airport.
[Location] 2F, Haneda Airport Garden, directly connected to Haneda Airport Terminal 3, 2-7-1 Haneda Airport, Ota-ku, Tokyo 144-0041
Air Luggage Dedicated Counter
[Same-day Delivery Reception Hours] 9:00 - 18:00 (Delivery to target hotels in Tokyo is expected to take approximately 5 hours)
*Reception hours are scheduled to be further extended in the future according to user needs.
### 3. Contribution to Hotel Management: "Free Design of Added Value" and Improved Satisfaction Tailored to Accommodation Strategies
Air Luggage is not merely a delivery proxy; it is provided as an "added value design platform" for accommodation experiences, allowing flexible customization of provision methods according to the hotel's brand strategy and target.
#### Flexibility of the Air Luggage Platform
This service adopts a B2B model of "fixed rate per room (unlimited items)" instead of the traditional "per item" charge. This allows each facility to choose a flexible provision method tailored to its own brand strategy.
- Inclusion in Accommodation Plans: Provide "hands-free tourism" as a standard value to differentiate from competitors and improve satisfaction.
- Provision as an Ancillary Service: Set as an additional option during booking, appealing to guests seeking convenience.
This system is made possible by Air Trunk's high-quality, directly managed delivery network with its own staff. Without relying on mixed freight logistics like existing courier services, it transports guests' luggage directly from the airport to their rooms with the same level of security and care as handling hotel equipment.
By functioning as a "mobile hotel service" rather than a "high-quality courier service," it enables inbound tourists to be completely hands-free immediately upon arrival, creating 3 hours of new sightseeing time, operating as a new infrastructure.
To socially implement this next-generation accommodation experience, Air Trunk Inc. (Headquarters: Minato-ku, Tokyo, Representative Director: Hidenari Fukuoka), which leads DX in baggage storage and delivery, and Tokyu Resorts & Stay Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, Representative Director and President: Kenichi Yamawaki), which operates various facilities nationwide, have collaborated.
Initially, this service will be piloted at five Tokyu Stay facilities in Tokyo starting April 28, 2026.
(*Operation during the pilot introduction period. Optimal provision methods will be considered according to the characteristics of each facility in future developments.)
### 1. Enhancing the Value of the Accommodation Experience: Digital Collaboration for "3 Hours of Freedom Immediately After Arrival"
"Air Luggage" detaches both physical luggage and cumbersome administrative procedures from the journey, offering a seamless experience that overturns conventional wisdom.
#### Three Core Concepts to Update the Essence of Travel
- Realizing "Travel where you can focus on your children"
- Free from the stress of heavy luggage and procedures. Creates "peace of mind" to hold your child's hand with both hands and share scenery and experiences with your family.
- Expanding Scope of Activity and Improving Travel Speed
- Easily access famous restaurants and alleyway cafes that were difficult to enter with large suitcases, immediately upon arrival. Maximizes limited stay time.
- Hospitality for All Guests
- Consistent high-quality service is provided to eligible hotel guests from both domestic and international origins. Hotel hospitality begins at the airport.
#### Smart Application Before Arrival (Pre-Travel) and Realization of Paperless Procedures
By completing the application in advance via a dedicated website, procedures after arriving at the airport are minimized. There is no need for inbound tourists to fill out Japanese delivery slips, which can be a barrier. Simply present the 2D code displayed upon completion of the web application at the counter to complete the drop-off.
#### Overwhelming Sense of Security through "Photo Management" and "Real-time Tracking"
Upon drop-off, each item of luggage is photographed and managed with a code. Users can check the delivery status and "actual stored photos" at any time from their smartphone, dispelling anxieties about leaving luggage in an unfamiliar place. In the unlikely event of an issue, compensation of up to 300,000 yen per item ensures a secure environment where 100% of focus can be placed on sightseeing.
### 2. Haneda Airport Hub Information: Air Luggage Dedicated Counter
We have strengthened our physical base where luggage can be dropped off immediately upon arrival at Haneda Airport.
[Location] 2F, Haneda Airport Garden, directly connected to Haneda Airport Terminal 3, 2-7-1 Haneda Airport, Ota-ku, Tokyo 144-0041
Air Luggage Dedicated Counter
[Same-day Delivery Reception Hours] 9:00 - 18:00 (Delivery to target hotels in Tokyo is expected to take approximately 5 hours)
*Reception hours are scheduled to be further extended in the future according to user needs.
### 3. Contribution to Hotel Management: "Free Design of Added Value" and Improved Satisfaction Tailored to Accommodation Strategies
Air Luggage is not merely a delivery proxy; it is provided as an "added value design platform" for accommodation experiences, allowing flexible customization of provision methods according to the hotel's brand strategy and target.
#### Flexibility of the Air Luggage Platform
This service adopts a B2B model of "fixed rate per room (unlimited items)" instead of the traditional "per item" charge. This allows each facility to choose a flexible provision method tailored to its own brand strategy.
- Inclusion in Accommodation Plans: Provide "hands-free tourism" as a standard value to differentiate from competitors and improve satisfaction.
- Provision as an Ancillary Service: Set as an additional option during booking, appealing to guests seeking convenience.