"Sumai to Kurashi no Concierge" Selected as First Consignment Business Operator for Shinagawa Child-Rearing and Vacant House Bank

Our company's free consultation service for housing and living, "Sumai to Kurashi no Concierge" (Housing and Living Concierge), has been selected as the first consignment business operator for the newly established Shinagawa Child-Rearing and Vacant House Bank (hereinafter referred to as "this project") by Shinagawa Ward. The project will commence operations on July 10, 2026 (Fri).

In recent years, the increase in vacant houses nationwide has become a social issue. In Shinagawa Ward, the situation is also serious, with 26,680 vacant houses and a vacancy rate of 10.1%*. Furthermore, Shinagawa Ward has a large number of densely populated wooden housing areas, posing a high risk of significant damage in the event of an earthquake or fire, presenting a challenge of high regional risk.

This project is a public system led by Shinagawa Ward that provides a framework and information platform to support matching between owners who "want to effectively utilize their vacant houses," prospective tenants such as child-rearing households who "want to continue living in Shinagawa Ward," and organizations and businesses that "want to use them for the community." This project also marks the first time Shinagawa Ward will establish a vacant house bank in conjunction with the start of this initiative. This project specializes in rentals and covers not only continuous use for residential purposes but also temporary use for public interest purposes such as community exchange, disaster prevention, and child-rearing support.

In this project, "Sumai to Kurashi no Concierge" will not only manage and operate the vacant house bank but also serve as a consultation desk for both vacant house owners and prospective users. We will provide comprehensive support, from accepting consultations regarding the utilization of vacant houses to supporting registration on the vacant house bank and consultations regarding renovations. We will also work to create opportunities for concrete utilization through seminars on vacant house utilization and on-site tours.

"Sumai to Kurashi no Concierge" has experienced staff with extensive knowledge of real estate. Based on abundant information in the Tokyu Line station-front stores and along the Tokyu Line areas, we provide neutral advice, from organizing the client's issues to proposing various solutions including handling vacant houses, and introducing approximately 200 partner companies, including those outside the Tokyu Group. As a free one-stop consultation service that supports clients according to their needs, we have received over 24,300 consultations in total over 17 years since the service began.

Additionally, since 2021, we have had an agreement with Shinagawa Ward for the "Shinagawa Ward Vacant House Specialist Consultation Service," and "Sumai to Kurashi no Concierge" has handled a wide range of consultations from vacant house owners, accumulating expertise and achievements in vacant house utilization. Therefore, we can provide continuous support for resolving the issues of vacant house owners, even if they wish for utilization or solutions other than rental.

Our company will continue to address regional issues, including vacant houses, and contribute to improving the value of our service areas and realizing sustainable town development through the effective utilization of regional resources.

* Quoted from the "2023 Housing and Land Survey"

Project Scheme Diagram

End

[Appendix]

Overview of the "Shinagawa Ward Vacant House Bank Project" by "Sumai to Kurashi no Concierge"

(1) Project Start Date: July 10, 2026 (Fri)

(2) Implementation Location:

(3) Content:

Consultation services for both vacant house owners and prospective users, support for registration on the vacant house bank, consultations regarding renovations and contracts, and holding seminars and on-site tours related to vacant house utilization.

Overview of "Sumai to Kurashi no Concierge"

(1) Service Start Date: September 2009

(2) Number of Stores: 9 stores (5 in Tokyo, 4 in Kanagawa Prefecture)

Meguro Store, Futako-Tamagawa Rise S.C. Store, Tokyu Department Store Tamaplaza Store, Musashi-Kosugi Tokyu Square Store, Etomo Oimachi Store, Kamata Store, Minami-Machida Grandberry Park Store, Aobadai Store, Etomo Mizonokuchi Store

(3) Number of Consultations: Approximately 24,300 cases in total (Actual results from FY2011 to FY2025)

(4) Number of Resolved Cases: Approximately 11,400 cases (Actual results from FY2011 to FY2025)

(5) Number of Counselors: 39 people (As of June 2026)

(6) Number of Partner Companies: Approximately 200 companies (As of June 2026)

(7) Website URL: https://www.tokyu-sumaitokurashi.com/

(8) Track Record in Vacant House Countermeasures Projects:

1 Implementation of "Tokyo Metropolitan Government Model Project for Smooth Utilization of Inherited Vacant Houses, etc."

- Implementation Period: December 2016 - March 2018 (Selected as business operator for two consecutive terms)

- Selected Business Operators: 3 companies, including our company

- Consultation Results: 124 cases

- Implementation Content: Free consultation service for vacant house utilization, reporting on vacant house utilization examples, public relations activities for vacant house countermeasures and problem-solving

2 Implementation of "Tokyo Metropolitan Government Vacant House Utilization Promotion and Consultation Project"

- Implementation Period: April 1, 2018 - March 31, 2024 (Selected as business operator for six consecutive terms)

- Selected Business Operators: 5 companies, including our company

- Consultation Results: 803 cases in total (Actual results from FY2018 to FY2023)

- Implementation Content: Free consultation service for vacant houses, public awareness activities on vacant house issues, matching support between vacant house owners and those wishing to utilize vacant houses

3 Implementation of "Shinagawa Ward Vacant House Specialist Consultation Service Project"

- Implementation Period: August 2021 - Present

- Selected Business Operators: Our company only

- Consultation Results: 165 cases (FY2021 - FY2025)

- Implementation Content: Introduction of approximately 200 partner companies, including the Tokyu Group, based on interviews with clients, on-site surveys, and one-stop resolution of vacant house-related issues.

(9) Cooperation Status with Other Municipalities:

1 Yokohama City "Housing Consultation Service"

- Implementation Period: August 2012 - Present

- Selected Business Operators: 9 organizations, including our company

- Implementation Content: Handling all housing-related consultations for Yokohama citizens, participation in seminars hosted by Yokohama City, etc.

2 Kawasaki City "Kawasaki City Housing Utilization Project" Kawasaki City Housing Utilization Supporter

- Implementation Period: September 2019 - Present

- Selected Business Operators: 19 organizations, including our company

- Implementation Content: Participation in symposia and seminars on promoting the utilization of housing stock and intergenerational circulation, renovation of existing housing, benefits of improving quality through remodeling, etc.

[Reference]

Vacant House Situation in Shinagawa Ward

Comparison of vacant house numbers and vacancy rates (Figures quoted from the "2023 Housing and Land Survey") Distribution of vacant houses by district in Shinagawa Ward at the end of FY2022 (Quoted from the "Shinagawa Ward Vacant House Countermeasures Plan")

Non-Combustible Zone in Tokyo Metropolis

"Non-Combustible Zone" is a system where the Tokyo Metropolitan Government designates areas with densely populated wooden housing that require particularly focused and intensive improvement, and the metropolitan and ward governments cooperate to strongly promote non-combustibility and create towns that "do not spread fire and are non-combustible." (Quoted from the Tokyo Metropolitan Government Bureau of Urban Development website)

Location map of Non-Combustible Zones (Quoted from the Tokyo Metropolitan Government Bureau of Urban Development website)

End