Responding to Legal Amendments Effective October 2026! Attorney Ran Mukai to Speak at "Customer Harassment & Recruitment Sexual Harassment Prevention Seminar" on June 16
Tokai Social Insurance Labor Scrivener Corporation will host an online "Customer Harassment & Recruitment Sexual Harassment Prevention Seminar" on June 16, featuring attorney Ran Mukai from Tokiwagi Law Office, to prepare for the legal amendments effective in October 2026.
📋 Article Processing Timeline
- 📰 Published: May 25, 2026 at 17:00
- 🔍 Collected: May 25, 2026 at 08:31
- 🤖 AI Analyzed: May 25, 2026 at 08:34 (2 min after Collected)
In preparation for the legal amendments effective October 2026, companies are strongly required to implement measures against "customer harassment (kasu-hara)" and "recruitment-related sexual harassment." Failure to implement such measures can lead directly to management risks, including public naming by authorities, damages for breach of safety considerations, and serious turnover issues.
This seminar will provide a thorough explanation of key points for developing internal regulations and building manuals based on the latest draft guidelines, tailored to practical business needs.
## Background of the Seminar
In recent years, unreasonable demands from customers (customer harassment) and harassment toward job seekers using positions of authority have become serious social issues. In response, the government has solidified its policy to mandate countermeasures starting October 2026. In an era of deepening labor shortages, "companies that cannot protect their employees" will not be chosen. This seminar presents specific prescriptions for protecting brand value and building sustainable organizations.
## Key Learning Points
- Avoiding Administrative Risks: Essential practices to avoid public naming.
- Internal Regulations & Manual Development: Schedules and specific proposals to meet the October 2026 implementation deadline.
- On-site Judgment Criteria: Where is the line between "legitimate complaints" and "customer harassment"?
- Legal Defense: Establishing structures to avoid being charged with breach of duty of safety.
## Lecturer
Ran Mukai, Tokiwagi Law Office
Registered as an attorney in 2003. Specializes in labor law from the company's perspective throughout her career. Involved in numerous labor cases requiring union correspondence, such as karoshi (overwork death) lawsuits, dismissal lawsuits, and wage reduction cases.
## Event Overview
- Date/Time: June 16, 2026 (Tue) 14:00 - 15:30
- Venue: Online
- Target: Executives, HR personnel, and management-level staff
- Participation Fee: Free for advisory clients, DC member companies, and PAL study group members. 20,000 JPY (excl. tax) per person for the general public.
This seminar will provide a thorough explanation of key points for developing internal regulations and building manuals based on the latest draft guidelines, tailored to practical business needs.
## Background of the Seminar
In recent years, unreasonable demands from customers (customer harassment) and harassment toward job seekers using positions of authority have become serious social issues. In response, the government has solidified its policy to mandate countermeasures starting October 2026. In an era of deepening labor shortages, "companies that cannot protect their employees" will not be chosen. This seminar presents specific prescriptions for protecting brand value and building sustainable organizations.
## Key Learning Points
- Avoiding Administrative Risks: Essential practices to avoid public naming.
- Internal Regulations & Manual Development: Schedules and specific proposals to meet the October 2026 implementation deadline.
- On-site Judgment Criteria: Where is the line between "legitimate complaints" and "customer harassment"?
- Legal Defense: Establishing structures to avoid being charged with breach of duty of safety.
## Lecturer
Ran Mukai, Tokiwagi Law Office
Registered as an attorney in 2003. Specializes in labor law from the company's perspective throughout her career. Involved in numerous labor cases requiring union correspondence, such as karoshi (overwork death) lawsuits, dismissal lawsuits, and wage reduction cases.
## Event Overview
- Date/Time: June 16, 2026 (Tue) 14:00 - 15:30
- Venue: Online
- Target: Executives, HR personnel, and management-level staff
- Participation Fee: Free for advisory clients, DC member companies, and PAL study group members. 20,000 JPY (excl. tax) per person for the general public.
FAQ
セミナーの開催目的は何ですか？
2026年10月の法改正に向け、カスタマーハラスメント（カスハラ）や就活セクハラ対策を企業が適切に行い、行政による公表リスクや損害賠償リスクを回避することを目的としています。
講師は誰ですか？
杜若経営法律事務所の向井蘭弁護士です。労働法を専門とし、数多くの労働事件や企業側の人事労務問題に携わっています。
開催日と会場を教えてください。
2026年6月16日（火）14:00から15:30まで、オンラインにて開催されます。
参加費はいくらですか？
顧問先、DC加入企業、PAL研究会会員は無料です。一般参加の場合は1名につき税抜20,000円です。
セミナーの内容はどのようなものですか？
最新の指針素案に基づく社内規定整備、マニュアル構築、カスハラの判断基準、安全配慮義務違反を防ぐ体制構築など、実務に即した対策を解説します。