Case Study: Works Human Intelligence Creates "Stable Job Opportunities for Employees with Disabilities" Through Mail Management DX

Todoker Inc. (Headquarters: Chiyoda-ku, Tokyo; Representative Director: Tsuyoshi Nojima; hereinafter "Todoker"), which provides the cloud mail and delivery management system "Todoker," has published a case study interview with Works Human Intelligence Co., Ltd., a provider of integrated HR systems for major corporations, on its website. This case study introduces an initiative that successfully resolved the issue of "mail stagnation" accompanying the spread of telework, while also creating "stable job opportunities" that the in-house team for employees with disabilities can proactively undertake. ▼ Click here for the full case study interview https://www.todoker.com/stories/WorksHumanIntelligence

Case Study Summary

【Challenges Faced】 "Mail stagnation" and "task centralization" due to the establishment of remote work With the establishment of remote work after the COVID-19 pandemic, employees did not check their mailboxes, leading to an accumulation of expired notices and unreceived registered mail. Consequently, individual requests flooded the general affairs department from various departments, asking them to "receive on behalf" or "notify via Slack," leading to the centralization of tasks.

【Deciding Factors for Todoker Selection】 Securing job opportunities for employees with disabilities and Slack integration In response to the requirement to "secure job opportunities for our in-house team of employees with disabilities" rather than simply outsourcing mailroom operations, Todoker had a proven track record of implementation for employment of people with disabilities. Furthermore, the seamless integration with "Slack," a communication tool used company-wide, was a major deciding factor.

【Results After Implementation】 Over 215 hours of labor cost reduction for all employees and transparent management In the six months since full-scale use began, approximately 2,400 mail items and packages were managed with Todoker, and the company-wide labor hours saved by the team for employees with disabilities reached over 215 hours. The ability to instantly check accurate statuses on the system eliminated the risk of loss. The intuitive UI also ensured smooth adoption by team members, successfully establishing "stable job opportunities that can be consistently entrusted daily."

Highlights of the Main Article

In the full interview published on the website, we spoke in more detail with Mr. Yagi, General Affairs Department Manager, and Ms. Yamaguchi, Team Leader for Employees with Disabilities, about the following:

"How was it expanded to difficult departments?" Verification steps during the trial period and expansion to all departments

"Reduced psychological burden due to transparent management" as felt by the on-site team

Specific ways to utilize Todoker, such as separating notifications by package category

<Comments from the persons in charge (excerpt)>

"'Loss of items' is truly distressing for general affairs. Being able to track history and explain the situation provides a completely different sense of security. We hope everyone experiences the 'minimization of loss incidents.'" (Mr. Yagi)

"I often hear that many companies struggle with creating and establishing stable job opportunities for people with disabilities. I can confidently recommend this service to companies facing similar challenges." (Ms. Yamaguchi)

For more details on the specific operational flow and efforts for adoption, please see the full interview here: https://www.todoker.com/stories/WorksHumanIntelligence

【Corporate Profile】 Works Human Intelligence Co., Ltd.

Business: Development, sales, and support of integrated HR system "COMPANY" for major corporations, provision of HR-related services

URL: https://www.works-hi.co.jp/

About "Todoker"

Todoker Inc., with its mission to "connect people and things," aims to realize flexible work styles and new office forms by digitizing mail and deliveries. 【Service Page】

https://www.todoker.com/

Mail and Delivery Management Application "Todoker"

"Todoker" is an application that centrally manages mail and deliveries arriving at the office in the cloud. It allows easy digital management of mail and deliveries using smartphones and PCs, and by centralizing receipt/dispatch management and visualizing status, it supports strengthening information governance and new ways of working. 【Todoker Service Page】

https://www.todoker.com/

Mail and Delivery Management Mini BPO Service "Cloud Mail Room"

"Cloud Mail Room" is a service where Todoker remotely handles the receipt, sorting, notification, and forwarding of mail arriving at the office. Mail is notified to employees in image format, and PDF scanning or forwarding can be requested with a single button. Mail