TMJ of the Secom Group Wins Excellence Award at the 3rd Administrative, Sales, and Service (Including Healthcare and Welfare) Division QC Circle Grand Champion Conference

TMJ Co., Ltd. (headquartered in Shinjuku-ku, Tokyo; President: Hideki Maruyama; hereinafter 'TMJ'), a member of the Secom Group specializing in the construction and operation of call centers and back-office (document processing centers), has received the QC Circle Headquarters Director's Award of Excellence at the '3rd Administrative, Sales, and Service (Including Healthcare and Welfare) Division QC Circle Grand Champion Conference' hosted by the QC Circle Headquarters and the Japan Union of Scientists and Engineers (JUSE) on June 12, 2026, as the representative of the Kyushu branch.

With this award, TMJ has now received recognition a total of eight times, including predecessor events, and for the third consecutive year since 2024.

Overview of the Administrative, Sales, and Service (Including Healthcare and Welfare) Division QC Circle Grand Champion Conference

The Administrative, Sales, and Service (Including Healthcare and Welfare) Division (hereinafter 'JHS Division') QC Circle Grand Champion Conference aims to widely promote QC Circle activities—commonly practiced in the manufacturing industry—into other sectors. It is a national competition showcasing improvement initiatives in administrative, sales, service, healthcare, and welfare industries.

Until the 2023 fiscal year, this event was held as a selection round within the 'All-Japan QC Circle Contest' for administrative, sales, and service operations. To further promote and energize QC activities in these sectors, the event was renamed the 'Grand Champion Conference' starting in the 2024 fiscal year. On the day of the event, 18 circles recommended by QC Circle branches across Japan gathered to present outstanding case studies and engage in mutual learning.

Organizer

QC Circle Headquarters, Japan Union of Scientists and Engineers (JUSE)

Sponsors

Hokkaido Branch, Tohoku Branch, Kanto Branch, Tokai Branch, Hokuriku Branch, Kinki Branch, Chugoku-Shikoku Branch, Kyushu Branch, Okinawa Branch

Details

https://www.juse.or.jp/src/seminar/subpage/497/4/1462

TMJ's Improvement Activities as a Corporate Culture

Since 2006, TMJ has been continuously developing human resources and strengthening frontline capabilities through its corporate-wide 'Small Improvements' initiative, aimed at enhancing service quality and value delivery. Since the program's inception, over 12,300 employees have participated, tackling more than 2,550 improvement themes. By expanding these activities beyond the company, TMJ has participated in this conference for three consecutive years since its first edition, and a total of eight times including predecessor events. Notably, TMJ was the only representative selected from the BPO industry this year.

The participating team, 'Miyabi no Heya Renovation,' won the Silver Award at the 6,643rd QC Circle Kyushu Branch Champion Conference held in July 2025.

※ The 'Small Improvements' initiative is a small-group improvement activity adapted from traditional manufacturing QC Circles for the service industry. Through this activity, teams aim to enhance value delivered to client companies while developing frontline problem-solving skills and operational strength.

Award-Winning Team Overview

<Kyushu Branch Representative>

Circle Name

Miyabi no Heya Renovation

Activity Content

Operational tasks within the Kitakyushu Center (internal employee support desk)

As an internal employee support desk requiring broad knowledge and diverse skills, the team faced urgent productivity challenges due to consecutive staff turnover, new hires, and organizational restructuring between FY2022 and FY2023. To maintain usability for employees while adapting to the current team composition, all members jointly undertook business streamlining using digital transformation (DX), alongside new employee training.

Award

QC Circle Headquarters Director's Award of Excellence

Moving forward, TMJ will continue to enhance its value delivery through the 'Small Improvements' initiative and work collectively toward its mission of 'realizing a society where everyone can live comfortably' by resolving everyday challenges.

About TMJ Co., Ltd. (https://www.tmj.jp/)

Established in 1992 as a spin-off from the in-house call center of Fuku Fusho (now Benesse Corporation), TMJ leverages its unique expertise in production and quality management cultivated through the world’s first continuous membership-based business model. The company provides a wide range of services, including call center design and operation, research and analysis, staffing, and talent development for diverse client companies. In 2017, TMJ became a 100% subsidiary of Secom Co., Ltd., utilizing a stronger and more secure group network to support the success of its clients' businesses.