Secom Group's TMJ Adds New Services to "TMJ Generative Solution" Series Utilizing Generative AI

TMJ Co., Ltd., headquartered in Shinjuku, Tokyo, and led by Representative Director Hideki Maruyama, specializes in the construction and operation of contact centers and back-office processing centers. The company announced the addition of two new services, "TMJ Compass" and "TMJ AI Roleplay," to its "TMJ Generative Solution" series, which utilizes generative AI for business transformation support. These services commenced on April 14, 2026. The objective is to accelerate transformation in three key areas of contact center operations: knowledge utilization, response quality, and training. TMJ Compass is an advanced knowledge utilization tool designed to provide optimal answers and their supporting evidence instantly, even from unstructured data like PDFs, images, and tables. TMJ AI Roleplay is an AI role-play training tool that allows operators to practice realistic dialogues with an AI acting as a customer, featuring voice recognition, automatic evaluation, and future automatic scenario generation and growth visualization (planned after July). The "TMJ Generative Solution" is an integrated platform that combines various generative AI tools to reduce operational burden and improve customer experience (CX) through next-generation human-AI collaboration.