TIS Conducts 'Cashless Crime Prevention Awareness Survey'! While Approx. 60% Care About Prevention, Approx. 60% Also Reuse Passwords, Revealing a Gap Between Awareness and Behavior
A survey by TIS of 600 cashless payment users revealed that while 60% are mindful of security, 60% still reuse passwords, showing a gap between awareness and behavior. Additionally, 1 in 7 have experienced fraud.
📋 Article Processing Timeline
- 📰 Published: April 23, 2026 at 22:10
- 🔍 Collected: April 23, 2026 at 13:31
- 🤖 AI Analyzed: April 24, 2026 at 00:01 (10h 29m after Collected)
TIS Inc. (Headquarters: Shinjuku-ku, Tokyo; President: Yasushi Okamoto; hereinafter 'TIS'), part of the TIS INTEC Group, announces that it has conducted a 'Cashless Crime Prevention Awareness Survey' among 600 males and females aged 15 to 69 nationwide who have used cashless payments, investigating their awareness of unauthorized use and fraud related to cashless payments and their consciousness regarding crime prevention.
According to the Ministry of Economy, Trade and Industry, Japan's cashless payment ratio in 2025 has been growing steadily at 58%. The necessary environment is being developed with the aim of raising it to 65% by 2030 and to 80% in the future *1. TIS identifies 'financial inclusion' as one of the social issues to focus on and is working on system development to realize safe and smooth cashless payments.
Recently, as the shift toward a cashless society moves the center of payments from wallets to smartphones, new risks have also emerged. According to the National Police Agency, the total damage from unauthorized remittances in internet banking in 2025 exceeded 10 billion yen for the first time, reaching approximately 10.4 billion yen. About 90% of the methods used for unauthorized remittances are 'phishing,' which involves luring users to fake websites via emails disguised as real companies to steal information like passwords, with a record high of 2.45 million reported cases in 2025 *2. While the spread of cashless payments is progressing, such problems are also occurring frequently.
In this survey, we examined the perspectives necessary for the future development of a cashless society by clarifying the damage status of unauthorized use related to cashless payments, its recognition level, and people's crime prevention awareness regarding the issue.
*1 Ministry of Economy, Trade and Industry 'We Calculated the Cashless Payment Ratio for 2025'
https://www.meti.go.jp/press/2025/03/20260331006/20260331006.html
*2 Cyber Police Bureau, National Police Agency 'Regarding Information on Threats Surrounding Cyberspace in 2025'
https://www.npa.go.jp/publications/statistics/cybersecurity/data/R7/R07_cyber_jousei.pdf
[Survey Overview]
Survey Method: Internet survey
Survey Period: Wednesday, February 18, 2026 to Friday, February 20
Survey Targets: A total of 600 males and females aged 15-69 nationwide who have used cashless payments *3
*3 Cashless payment refers to electronic money, transportation IC cards, barcode payments, credit cards, prepaid cards, debit cards, smartphone payments, and bank transfers.
[Percentages in the response results are rounded to the nearest whole number. Therefore, the total of percentages may not be 100%.]
'Cashless Crime Prevention Awareness Survey' Results Details
Survey Result Topics
About 1 in 7 people have 'experienced cashless fraud in the past,' such as unauthorized credit card use. There are also lesser-known troubles like 'information theft through the use of free Wi-Fi.'
About 60% have a habit of 'reusing the same password.' By age group, teens are at the top. The reason shows a tendency to 'prioritize convenience over avoiding danger.'
About 60% answered that they 'care' about crime prevention measures for cashless payments. On the other hand, the number of respondents in their 10s-30s who 'do not take crime prevention measures for cashless payments' is twice that of those in their 40s-60s.
About 30% have experienced losing their wallet or smartphone! Over 60% fear losing their 'smartphone' more than their wallet. Younger generations, in particular, tend to fear losing their 'smartphones.'
Over 60% responded, 'I do not think I am susceptible to becoming a victim of fraud or unauthorized use in cashless payments.'
The payment method they feel they can use with peace of mind is 'payment methods/means that have authentication such as biometrics or PINs,' which is the highest at 24.8%.
1. About 1 in 7 people have 'experienced cashless fraud in the past,' such as unauthorized credit card use. Lesser-known troubles like 'information theft through the use of free Wi-Fi' also exist.
Regarding experiences of damage such as unauthorized use or fraud related to credit cards and smartphones, 13.8% themselves and 15.3% of their family, acquaintances, or friends answered that they have suffered some kind of damage *4. For both their own experiences and those of family, acquaintances, and friends, 'unauthorized use due to leakage of passwords or PINs' was the most common result in multiple responses *4.
Regarding awareness of unauthorized use and trouble, 26.7% *5 answered 'have not seen, heard, and do not know' about 'unauthorized use via free Wi-Fi,' which was the highest, showing that there are troubles that are not yet well recognized.
*4 Multiple answers: Overall n=600
*5 Single answer: Overall n=600
2. About 60% use the same password...
According to the Ministry of Economy, Trade and Industry, Japan's cashless payment ratio in 2025 has been growing steadily at 58%. The necessary environment is being developed with the aim of raising it to 65% by 2030 and to 80% in the future *1. TIS identifies 'financial inclusion' as one of the social issues to focus on and is working on system development to realize safe and smooth cashless payments.
Recently, as the shift toward a cashless society moves the center of payments from wallets to smartphones, new risks have also emerged. According to the National Police Agency, the total damage from unauthorized remittances in internet banking in 2025 exceeded 10 billion yen for the first time, reaching approximately 10.4 billion yen. About 90% of the methods used for unauthorized remittances are 'phishing,' which involves luring users to fake websites via emails disguised as real companies to steal information like passwords, with a record high of 2.45 million reported cases in 2025 *2. While the spread of cashless payments is progressing, such problems are also occurring frequently.
In this survey, we examined the perspectives necessary for the future development of a cashless society by clarifying the damage status of unauthorized use related to cashless payments, its recognition level, and people's crime prevention awareness regarding the issue.
*1 Ministry of Economy, Trade and Industry 'We Calculated the Cashless Payment Ratio for 2025'
https://www.meti.go.jp/press/2025/03/20260331006/20260331006.html
*2 Cyber Police Bureau, National Police Agency 'Regarding Information on Threats Surrounding Cyberspace in 2025'
https://www.npa.go.jp/publications/statistics/cybersecurity/data/R7/R07_cyber_jousei.pdf
[Survey Overview]
Survey Method: Internet survey
Survey Period: Wednesday, February 18, 2026 to Friday, February 20
Survey Targets: A total of 600 males and females aged 15-69 nationwide who have used cashless payments *3
*3 Cashless payment refers to electronic money, transportation IC cards, barcode payments, credit cards, prepaid cards, debit cards, smartphone payments, and bank transfers.
[Percentages in the response results are rounded to the nearest whole number. Therefore, the total of percentages may not be 100%.]
'Cashless Crime Prevention Awareness Survey' Results Details
Survey Result Topics
About 1 in 7 people have 'experienced cashless fraud in the past,' such as unauthorized credit card use. There are also lesser-known troubles like 'information theft through the use of free Wi-Fi.'
About 60% have a habit of 'reusing the same password.' By age group, teens are at the top. The reason shows a tendency to 'prioritize convenience over avoiding danger.'
About 60% answered that they 'care' about crime prevention measures for cashless payments. On the other hand, the number of respondents in their 10s-30s who 'do not take crime prevention measures for cashless payments' is twice that of those in their 40s-60s.
About 30% have experienced losing their wallet or smartphone! Over 60% fear losing their 'smartphone' more than their wallet. Younger generations, in particular, tend to fear losing their 'smartphones.'
Over 60% responded, 'I do not think I am susceptible to becoming a victim of fraud or unauthorized use in cashless payments.'
The payment method they feel they can use with peace of mind is 'payment methods/means that have authentication such as biometrics or PINs,' which is the highest at 24.8%.
1. About 1 in 7 people have 'experienced cashless fraud in the past,' such as unauthorized credit card use. Lesser-known troubles like 'information theft through the use of free Wi-Fi' also exist.
Regarding experiences of damage such as unauthorized use or fraud related to credit cards and smartphones, 13.8% themselves and 15.3% of their family, acquaintances, or friends answered that they have suffered some kind of damage *4. For both their own experiences and those of family, acquaintances, and friends, 'unauthorized use due to leakage of passwords or PINs' was the most common result in multiple responses *4.
Regarding awareness of unauthorized use and trouble, 26.7% *5 answered 'have not seen, heard, and do not know' about 'unauthorized use via free Wi-Fi,' which was the highest, showing that there are troubles that are not yet well recognized.
*4 Multiple answers: Overall n=600
*5 Single answer: Overall n=600
2. About 60% use the same password...