AI Sakura Selected as a Case Study for 'Japan Service Innovation 2025'

'AI Sakura,' provided by Tifana.com, Inc. (Headquarters: Meguro-ku, Tokyo; President: Hiroya Mori), has been selected as one of the case studies for 'Japan Service Innovation 2025,' published by the Service Productivity & Innovation for Growth (SPRING).

About the 'Japan Service Innovation 2025' Selection 'Japan Service Innovation 2025' compiles frontline examples of exemplary service innovation from a diverse range of service cases gathered through the activities of the Service Productivity & Innovation for Growth, aimed at contributing to the improvement of productivity in the service industry.

The 'AI Sakura Series' was selected as a service that promotes and supports digital transformation (DX), including 'Avatar Customer Service Sakura,' 'AI Phone Support Sakura,' and 'Mental Health Sakura.'

▼ Japan Service Innovation 2025 https://service-safari.jp/servicei2025/ ■ Reasons for Selection and Background 'AI Sakura' has achieved both the improvement of work quality beyond mere operational efficiency and the creation of psychological safety where users can consult without hesitation, through autonomous learning using generative AI and development tailored to demand. We believe this selection recognizes our established mechanism for continuously generating improvements and innovations as a model for service innovation. ■ Future Outlook Moving forward, we will continue to strive to support the DX initiatives of companies and local governments and bring new value to users through 'AI Sakura.' ＜What is AI Sakura?＞ AI Sakura is an AI agent that customers can use without needing to perform registration or tuning tasks themselves. Based on the concept of 'AI Sakura by your side. Together for work and happiness,' it supports the DX promotion of companies and local governments through dialogue. 【Why AI Sakura is Chosen】 ・Equipped with the latest AI technologies such as ChatGPT and generative AI for images. ・Holds various ISO certifications, including AI-related patents, quality assurance, and cloud security. ・Delivered with unique customizations tailored to the client's business content in a short period. ・Operations and maintenance tasks are fully automated. Many companies aiming for DX promotion have adopted AI Sakura. It is widely used in various industries and scenarios, including major corporations, local governments, and public transportation, to realize AI customer service and avatar customer service at stations, commercial facilities, websites, and via telephone.

＜Company Introduction＞ Tifana.com, Inc. (Headquarters: Meguro-ku, Tokyo) Operating under the corporate philosophy of 'Making the world smile with the power of AI,' the company supports the DX promotion of businesses and local governments. Since its establishment in 2000, it has focused on web production, creating websites for all types of industries. Leveraging this experience, it began developing artificial intelligence (AI) in 2016.