Shinka to Hold Seminars on July 24 and 27 Regarding the "Mandatory Harassment Prevention Measures" to be Enforced in October 2026

Shinka Inc. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Takahiro Ejiri; hereinafter "Shinka"), which develops and sells the AI communication integration platform "Kaikura," will hold a seminar titled "What are the Measures for Mandatory Customer Harassment Prevention? ~Social Insurance and Labor Consultant Explains Practical Measures Required of Companies Under the Revised Act on Promotion of Labor Measures~" in preparation for the mandatory implementation of customer harassment (hereinafter "Casuhara") prevention measures, which will be enforced in October 2026 under the revised Act on Promotion of Labor Measures.

The seminar will be held online on July 24 (Fri), 2026, and July 27 (Mon), 2026.

▼ Seminar Details and Registration Here

https://kaiwa.cloud/seminar/seminar-20260724/

Background of the Seminar

In recent years, "Casuhara," such as excessive demands, abusive language, and intimidating behavior by customers, has become a serious social problem. In response, the revised Act on Promotion of Labor Measures will be enforced from October 2026, making it mandatory for companies to implement Casuhara prevention measures (Note 1).

With the enforcement date fast approaching, many companies are expressing confusion, asking "We don't know what specific measures to put in place," and "How should we establish our employment regulations and consultation desk system?"

To address these challenges faced by companies, this seminar will feature a social insurance and labor consultant to explain the practical measures required due to the legal revision. Furthermore, we will introduce how to utilize "Kaikura," our company's digital tool, to protect employees and create objective records as evidence in case of incidents.

(Note 1) Ministry of Health, Labour and Welfare, "Partial Revision of the Act on Promotion of Comprehensive Labor Policies, Stability of Workers' Employment, and Improvement of Working Life, etc."

https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyoukintou/zaitaku/index_00003.html

Seminar Overview

Title: What are the Measures for Mandatory Customer Harassment Prevention?

~Social Insurance and Labor Consultant Explains Practical Measures Required of Companies Under the Revised Act on Promotion of Labor Measures~

Date and Time:

[Live Broadcast] July 24 (Fri), 2026, 13:00 - 14:10

[Archived Broadcast] July 27 (Mon), 2026, 13:00 - 14:10

Format: Online (Zoom)

Participation Fee: Free

[Program and Main Topics]

[Part 1] Practical Measures for Mandatory Customer Harassment Prevention

Speaker: Yuki Terajima, Representative Social Insurance and Labor Consultant, Terajima Strategic Social Insurance and Labor Consultant Office

Main Content:

Basic knowledge of Casuhara, and clear boundaries/judgment criteria with complaints

Background of the legal revision and matters companies must address

Potential corporate risks if measures are neglected

[Part 2] Importance of Recording and Documentation in Casuhara Prevention Measures

Speaker: Shinya Abe, Marketing Department, Shinka Inc.

Main Content:

Creating evidence through records to prevent "he said, she said" disputes

Ensuring and protecting employees' psychological safety through the use of recorded data

[Part 3] Q&A Session

An opportunity to ask questions directly to the social insurance and labor consultant. Please utilize this to promote and develop your company's Casuhara prevention measures.

Seminar Details and Registration Here

Speaker Profile

Yuki Terajima, Representative Social Insurance and Labor Consultant, Terajima Strategic Social Insurance and Labor Consultant Office

Graduated from Hitotsubashi University, Faculty of Commerce. After joining Rakuten, Inc. as a new graduate, she was involved in internal control tasks such as drafting internal regulations and localization/application to domestic and overseas subsidiaries, as well as internal compliance education. After passing the national Social Insurance and Labor Consultant examination while employed, she worked at a social insurance and labor consultant office, handling labor law revisions for venture companies, small and medium-sized enterprises, and some listed companies, as well as labor advisory services for companies expanding overseas. Currently, as a social insurance and labor consultant, she provides a wide range of human resources and labor consulting services from both domestic and international perspectives, from IPO labor compliance for SMEs and venture companies to building labor systems for overseas expansion.

About Kaikura

"Kaikura" is an AI communication integration platform that centrally manages all customer communications, including phone, in-person, email, SMS, and LINE, in the cloud.

It aggregates and visualizes the history of various contact points for each customer, and generative AI automatically determines transcriptions, summaries, and even "complaints/Casuhara" and "response quality." By making all conversations into data assets in real-time, it contributes to the sustainable growth of companies by eliminating reliance on individuals and reducing the burden on the field.

Since its service launch in August 2014, it has achieved a retention rate of 99.7% and has been introduced in over 3,200 companies and 6,400 locations (as of the end of March 2026). It is highly regarded as a platform that promotes the DX of customer communication.

Service Site: https://kaiwa.cloud/

* "Kaikura" is a registered trademark of Shinka Inc.

* "LINE" is a trademark or registered trademark of LINE Yahoo Corporation.

About Shinka Inc.

Shinka Inc. (Tokyo Stock Exchange Growth Market, Securities Code: 149A) is a communication platformer whose mission is to make all corporate conversations interesting, with the management philosophy of "Making the world more interesting with IT."

[Company Overview]

Company Name: Shinka Inc.

Representative: Takahiro Ejiri, President and CEO

Location (Head Office): 10F, Hirose Building, 3-17 Kanda Nishikicho, Chiyoda-ku, Tokyo 101-0054

Established: January 8, 2014

Capital: 397 million yen

Number of Employees: 81 (as of the end of March 2026)

Corporate Site: https://www.thinca.co.jp/

Shinka IR Note: https://note.com/thinca_2025 (Information on business strategy and growth potential)