Synca, Xpotential, and Owen Partner to Support Insurance Solicitation Monitoring Under Revised Insurance Business Act

Synca, provider of the AI communication integration platform 'Kai-Kura'; Xpotential, provider of sales AI solutions; and Owen, an expert in sales and insurance operations, have announced the launch of 'Kai-Kura AI Insurance Coach powered by Xpotential.' This service will be available from June 1, 2026, to align with the revised Insurance Business Act taking effect on that date.

This service automatically analyzes call recording data captured by 'Kai-Kura' using an AI analysis system provided by Xpotential, based on evaluation logic (prompts) supervised by Owen. For large-scale multi-insurance agencies (such as automobile dealers) facing stricter internal control requirements due to the legal revision, the service streamlines call recording and analysis tasks, ensuring effective governance in insurance solicitation.

Background and Purpose of the Partnership
With the regulation strengthening under the revised Insurance Business Act effective June 1, 2026, large-scale multi-insurance agencies are obligated to establish more rigorous operational structures. However, commercial negotiation details and explanation processes often remain opaque, necessitating systems that can demonstrate operational appropriateness.

By leveraging AI to analyze and visualize conversation data accumulated in 'Kai-Kura,' this initiative achieves both the standardization of operational response quality and the enhancement of compliance, as required by the legal revision.

Key Features and Benefits of 'Kai-Kura AI Insurance Coach powered by Xpotential'
The service provides the following values in line with the revised legislation:

(1) Efficient monitoring through automatic AI extraction of insurance-related conversations.
The system automatically extracts only conversations relevant to insurance solicitation from the data accumulated in 'Kai-Kura,' complementing management's confirmation tasks and reducing monitoring workload by overcoming the limitations of manual spot-checks.

(2) Objective evidence management for operational inquiries.
The service can be utilized as documentation to verify the status of solicitation processes during compliance inquiries.

(3) Coaching and evaluation reflecting professional insurance knowledge.
Based on scoring algorithms developed by Xpotential and supervised by Owen, the AI does not just detect non-compliance; it provides actionable feedback to improve performance, fosters compliance awareness among sales representatives, and supports the standardization of high-quality, customer-oriented communication.

Future Outlook
Going forward, the companies will further promote the utilization of conversation data accumulated through this solution, strengthening mechanisms that harmonize advanced compliance with optimized sales activities. Furthermore, the companies aim to build next-generation sales infrastructure centered on 'conversation data,' supporting communication standardization and data utilization across all industries, not just the insurance sector.