Shinka Discloses 980 Million JPY Large-Scale Investment and the "Management Will" Behind It
Shinka Inc., developers and marketers of the AI communication integration platform "Kaicra," announced the release of an interview video and article featuring CEO Takahiro Ejiri by Lynx Research. In this interview, CEO Ejiri explains the true intentions behind the 980 million JPY large-scale investment announced in the fiscal year ending December 2025, providing insights into the fundamental strengths and future outlook of the business.
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Shinka Inc. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Takahiro Ejiri; hereinafter "Shinka"), which develops and sells the AI communication integration platform "Kaicra," announced the release of an interview video and article featuring President and CEO Takahiro Ejiri by Lynx Research.
In this interview, CEO Ejiri himself elaborates on the true intentions behind the large-scale investment of 980 million JPY announced for the fiscal year ending December 2025, for the benefit of investors and stakeholders. The content elucidates the fundamental strengths and future prospects of the business, which cannot be fully conveyed by figures alone.
■ Public Media Details
・Video (YouTube): https://www.youtube.com/watch?v=Kj_39X1YeSU
・Article (note): https://note.com/links_research/n/n347139b5d1f7
Key Interview Topics
The interview deeply explores four important themes from an investor's perspective, crucial for understanding Shinka's current status and future.
(1) The Probability of the "980 Million JPY Investment" Even at the Temporary Expense of Profitability
One year after listing, to resolve the "opportunity loss" where the system couldn't keep up with the increase in business negotiations, a decision was made to actively push forward, even if it meant temporarily sacrificing profits this fiscal year. The specific strategy for how funds invested in human resources and AI development will lead to a V-shaped recovery in the next fiscal year and beyond is revealed.
(2) User's "Indispensable Infrastructure Nature" Proven by Low Churn Rate
The reason for maintaining an astonishingly high retention rate is that Kaicra supports the psychological safety of users. The interview touches on the fundamental strengths of the product, invisible in mere numbers, explaining how pop-ups during incoming calls reduce the burden of telephone correspondence and create "room to enjoy conversations" with customers.
(3) "Conversation Data" and a "Solid Customer Base" to Win in the AI Era
Over 600 million conversation data points accumulated over 12 years (as of end of December 2025) are a rare asset, combining voice and customer attributes. In addition, a rapid cycle has been established to reflect real needs directly gathered from over 6,000 locations (at the same time) into features. This combination is Shinka's unique strength, not easily replicable by competitors.
(4) Path to a "V-shaped Recovery" Armed with a Success Model in the Mobility Industry
An overwhelming track record shows that 1 in 10 new car dealerships has adopted the system. The success model honed in a specific industry is a highly reproducible strategy that can be horizontally deployed to other industries. By steadily executing this, Shinka aims to improve sustainable corporate value. (※1)
(※1) The forward-looking statements regarding business forecasts, etc., mentioned in this video are based on information available at the current time, and actual results may differ due to inherent risks and uncertainties.
Comment from Takahiro Ejiri, President and CEO
"As we celebrate our second anniversary since listing, Shinka is now undergoing a major transformation, which can be called a 'second founding period.' 2026 will be an extremely important year for us, marking a turning point towards discontinuous growth.
In this interview, I shared my 'resolve' as a business leader embedded in this largest-ever growth investment of 980 million JPY. By combining over 600 million data points accumulated over 12 years with generative AI, we aim to solve conversation challenges. Through this endeavor, we seek to achieve sustainable corporate value improvement and leapfrog growth. I hope this interview conveys the passion for the future we envision."
About Kaicra
"Kaicra" is an AI communication integration platform that manages customer "conversations" in the cloud. It organizes the history of diverse communication methods such as phone, email, SMS, and LINE for each customer. This allows even non-assigned staff to accurately grasp past interactions, preventing over-reliance on specific individuals and enabling anyone to provide high-quality customer service.
Calls, whether from landlines or mobile phones, can be recorded for unlimited durations, and generative AI automatically transcribes and summarizes the recorded data. Additionally, AI automatically detects "conversations that may involve complaints or customer harassment" and evaluates "response quality." This not only reduces the burden of phone correspondence but also supports operations where anyone can provide high-quality phone responses.
Through these functions, Kaicra contributes to improving customer service quality, streamlining operations, enhancing customer satisfaction and employee satisfaction, and fostering business growth.
Since its service launch in August 2014, it has been adopted by over 3,100 companies and 6,200 locations (as of end of December 2025), achieving a retention rate of 99.7%. Recently, it also received the "2023 Winter Leader" award in the CTI category of "ITreview Grid Award."
Keywords: (not provided in source)
In this interview, CEO Ejiri himself elaborates on the true intentions behind the large-scale investment of 980 million JPY announced for the fiscal year ending December 2025, for the benefit of investors and stakeholders. The content elucidates the fundamental strengths and future prospects of the business, which cannot be fully conveyed by figures alone.
■ Public Media Details
・Video (YouTube): https://www.youtube.com/watch?v=Kj_39X1YeSU
・Article (note): https://note.com/links_research/n/n347139b5d1f7
Key Interview Topics
The interview deeply explores four important themes from an investor's perspective, crucial for understanding Shinka's current status and future.
(1) The Probability of the "980 Million JPY Investment" Even at the Temporary Expense of Profitability
One year after listing, to resolve the "opportunity loss" where the system couldn't keep up with the increase in business negotiations, a decision was made to actively push forward, even if it meant temporarily sacrificing profits this fiscal year. The specific strategy for how funds invested in human resources and AI development will lead to a V-shaped recovery in the next fiscal year and beyond is revealed.
(2) User's "Indispensable Infrastructure Nature" Proven by Low Churn Rate
The reason for maintaining an astonishingly high retention rate is that Kaicra supports the psychological safety of users. The interview touches on the fundamental strengths of the product, invisible in mere numbers, explaining how pop-ups during incoming calls reduce the burden of telephone correspondence and create "room to enjoy conversations" with customers.
(3) "Conversation Data" and a "Solid Customer Base" to Win in the AI Era
Over 600 million conversation data points accumulated over 12 years (as of end of December 2025) are a rare asset, combining voice and customer attributes. In addition, a rapid cycle has been established to reflect real needs directly gathered from over 6,000 locations (at the same time) into features. This combination is Shinka's unique strength, not easily replicable by competitors.
(4) Path to a "V-shaped Recovery" Armed with a Success Model in the Mobility Industry
An overwhelming track record shows that 1 in 10 new car dealerships has adopted the system. The success model honed in a specific industry is a highly reproducible strategy that can be horizontally deployed to other industries. By steadily executing this, Shinka aims to improve sustainable corporate value. (※1)
(※1) The forward-looking statements regarding business forecasts, etc., mentioned in this video are based on information available at the current time, and actual results may differ due to inherent risks and uncertainties.
Comment from Takahiro Ejiri, President and CEO
"As we celebrate our second anniversary since listing, Shinka is now undergoing a major transformation, which can be called a 'second founding period.' 2026 will be an extremely important year for us, marking a turning point towards discontinuous growth.
In this interview, I shared my 'resolve' as a business leader embedded in this largest-ever growth investment of 980 million JPY. By combining over 600 million data points accumulated over 12 years with generative AI, we aim to solve conversation challenges. Through this endeavor, we seek to achieve sustainable corporate value improvement and leapfrog growth. I hope this interview conveys the passion for the future we envision."
About Kaicra
"Kaicra" is an AI communication integration platform that manages customer "conversations" in the cloud. It organizes the history of diverse communication methods such as phone, email, SMS, and LINE for each customer. This allows even non-assigned staff to accurately grasp past interactions, preventing over-reliance on specific individuals and enabling anyone to provide high-quality customer service.
Calls, whether from landlines or mobile phones, can be recorded for unlimited durations, and generative AI automatically transcribes and summarizes the recorded data. Additionally, AI automatically detects "conversations that may involve complaints or customer harassment" and evaluates "response quality." This not only reduces the burden of phone correspondence but also supports operations where anyone can provide high-quality phone responses.
Through these functions, Kaicra contributes to improving customer service quality, streamlining operations, enhancing customer satisfaction and employee satisfaction, and fostering business growth.
Since its service launch in August 2014, it has been adopted by over 3,100 companies and 6,200 locations (as of end of December 2025), achieving a retention rate of 99.7%. Recently, it also received the "2023 Winter Leader" award in the CTI category of "ITreview Grid Award."
Keywords: (not provided in source)