Synca Releases AI Important Conversation Judgment Function for "Kaikura" AI Communication Integration Platform

Synca Corporation (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Takahiro Ejiri; hereinafter "Synca"), developer and seller of the AI communication integration platform "Kaikura," will begin offering its new generative AI-powered "Important Conversation Judgment Function" free of charge (*1) from March 30, 2026.

This function automatically analyzes and identifies conversations from transcribed phone calls and in-person meetings that contain user-predefined "important matters." Responding to the recent trend of enhanced compliance and management, it automatically extracts specific scenes directly related to contracts, such as "explanations of important matters" in the automotive and real estate industries or "insurance guidance." This helps reduce the man-hours for verification tasks, enables the early detection of failures to confirm important matters, and strongly supports the establishment of a compliance system for the entire organization.

(*1) Customers currently using Kaikura AI features can use this function at no additional cost.

Background and Purpose of Developing the "Important Conversation Judgment Function"

Previously, "Kaikura" has promoted the visualization of conversations by recording and transcribing calls and in-person meetings. In recent years, with a stronger demand for compliance and governance, we have received feedback from client companies such as, "The volume of recorded data is massive, making it time-consuming to find specific important conversations," and "It's difficult to check every case to ensure new staff are providing correct explanations."

The "Important Conversation Judgment Function" was developed to solve these on-site verification costs and psychological burdens with AI. By having AI select the "conversations that need to be heard," managers can provide efficient feedback, creating an environment where frontline staff can confidently focus on customer service.

Main Features and Benefits of the "Important Conversation Judgment Function"

This function has an AI that analyzes audio and automatically labels "which conversations are important" based on predefined conditions.

(1) Advanced customization settings tailored to business rules

A two-tier structure of "Classification > Conditions" allows users to create judgment criteria optimized for their company's workflow. By combining "required keywords," it achieves highly accurate judgments that cover industry-specific terminology and various phrasings.

(2) A UI that lets you instantly see "what was discussed" on the list screen

Conversations judged as important are automatically displayed with classification labels like "Explanation of Important Matters" or "Next Appointment" in the history list. This eliminates the need to open a detailed screen, allowing users to instantly grasp "which customer had what important interaction" just by scrolling through the list.

Synca will continue to maximize the quality of communication between companies and their customers through "Kaikura," supporting the business growth of all our clients.

About Kaikura

"Kaikura" is an AI communication integration platform that manages "conversations" with customers in the cloud. It organizes the history of various communication channels like phone, email, SMS, and LINE for each customer. This prevents information from being siloed and enables anyone, not just the primary contact person, to accurately understand past interactions, thereby realizing an environment where high-quality customer support can be consistently provided.

Calls from both landlines and mobile phones can be recorded without a time limit, and a generative AI automatically transcribes and summarizes the recorded data. Additionally, the AI also automatically detects "conversations with potential for claims or customer harassment" and assesses "service quality"...