To Further Realize Customers' 'Wouldn't It Be Nice' Ideas: Art Moving Center Formulates Consumer-Oriented Voluntary Declaration

Art Moving Center Co., Ltd. (Headquarters: Osaka City, Osaka Prefecture, Representative Director and President: Masato Terada) has formulated a "Consumer-Oriented Voluntary Declaration" on March 17, expressing its policy towards realizing "Consumer-Oriented Management" promoted by the Consumer Affairs Agency. This declaration supports the Consumer Affairs Agency's policy, which clarifies the company's stance of sincerely addressing consumer needs and feedback, actively engaging in dialogue and response, and promoting consumer-oriented management and voluntary initiatives by companies.

【Consumer-Oriented Voluntary Declaration】

▼Philosophy

We will continue to give shape to our customers' "wouldn't it be nice" ideas and create services that exceed expectations.

We will evolve moving from a mere transportation business into a service industry, constantly striving to provide value from the customer's perspective.

▼Action Policy

① Listening to and utilizing customer feedback

The services we provide have always originated from our customers' voices.

・We sincerely accept opinions and requests received through surveys and inquiries, and promptly connect them to improvements.

・We share insights from the field and employee proposals company-wide to improve service quality.

・We accurately grasp potential needs and reflect them in the development of new services.

We will continue to give shape to our customers' "wouldn't it be nice" ideas.

② Initiatives for the future and next generation

We aim for "zero-waste moving" and contribute to building a sustainable society.

・We promote the reduction of packaging materials and the utilization of original reusable materials.

・Through online estimates and DX transformation of operations, we work to reduce paper resources and suppress CO₂ emissions.

・We thoroughly implement the introduction of environmentally friendly vehicles and eco-driving.

We will continue to pursue sustainable forms of moving so that the start of a new life can be an environmentally friendly choice.

③ Compliance with laws and regulations / Strengthening corporate governance

We consider legal compliance as the basis of our corporate activities and will continue to be a company trusted by society.

・We strengthen safety management systems and thoroughly prevent accidents.

・We strengthen appropriate management of personal information and information security measures.

・We raise compliance awareness among all employees through regular training.

We will build a sound and honest management foundation and strengthen a system for sustainable growth.

Moving forward, as a "company that proposes lifestyles," we will continue to expand services that cater to our customers' "wouldn't it be nice" feelings, aiming to be a leading company in the industry and a company continuously trusted by society.

【Art Moving Center Company Information】

Company Name: Art Moving Center Co., Ltd.

Business Description: Moving business

Location: 1-2-27 Shiromi, Chuo-ku, Osaka City, Osaka 540-6016, Japan

Representative: Masato Terada, Representative Director and President

Founded: 1976

Established: 1977

Number of Employees: 3,615 (as of September 2025)