Techtouch Inc. announces that Nomura Real Estate Holdings Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and Group CEO: Satoshi Arai, hereinafter 'Nomura Real Estate HD') and five other group companies have introduced the 'Techtouch AI Hub'—a solution enabling generative AI to be retrofitted onto existing business systems.

This implementation aims to automate expense reporting processes and reduce rework due to errors, thereby enhancing overall organizational productivity.

Background of Implementation

The Nomura Real Estate Group has established the 'Nomura Real Estate Group DX Declaration' to strengthen corporate growth through digital transformation. As part of this initiative, the group has prioritized automating administrative tasks to allow employees to focus on core value-creating activities. In expense management, corporate card usage exceeds 90%, and efforts to digitize and streamline reporting have been ongoing.

However, in receipt-based expense claims, employees must manually review, judge, select, and input multiple items—such as determining whether expenses involve multiple tax rates or verifying the presence of eligible business numbers. These manual processes have led to frequent errors, making it difficult to prevent rejections under traditional methods.

Key Factors for Adoption

The 'Techtouch AI Hub' was selected for its ability to integrate generative AI directly onto existing system interfaces without requiring system modifications, enabling real-time execution of complex judgment tasks.

1. Real-Time AI Judgment to Prevent Input Errors

AI-powered OCR instantly analyzes attached receipts. Complex decisions—such as determining eligible vendors and whether multi-tax-rate expenses require detailed breakdowns—are automated in real time, significantly accelerating operations.

2. Seamless AI Integration Aligned with Individual Company Rules

The ability to overlay AI functionalities reflecting each company’s internal policies onto existing workflows—without disrupting current systems—was highly valued for its agility and effectiveness.

Expected Benefits

By embedding AI-powered automated checks and judgments into the workflow, both applicants and approvers will experience significantly reduced workloads. Specifically, the system is expected to prevent errors in approximately 170,000 annual receipt-based applications, minimizing rework and improving operational efficiency by an estimated 4,000 hours per year. Additionally, the goal is to accelerate the normalization of AI usage by enabling employees to benefit from generative AI seamlessly.

Comment from Mr. Kohara, Nomura Real Estate Holdings Co., Ltd.

"In our efforts to comply with the invoice system and enhance expense settlement processes, reducing employee burden and improving productivity has been a critical challenge. In particular, determining multiple tax categories from a single receipt and manually entering detailed line items have been complex and burdensome tasks.

The 'Techtouch AI Hub' stands out because it integrates AI-OCR into our existing Concur system without altering its user experience.

With AI understanding receipt content and supporting tax classification and itemization, employees can process claims accurately and efficiently without hesitation.

Through the use of 'Techtouch AI Hub,' we aim not only to streamline expense settlement but also to create an environment where every employee can dedicate more time to higher-value tasks."

About Nomura Real Estate Holdings Co., Ltd.

As the holding company of the Nomura Real Estate Group, it operates a broad real estate business, including the development and management of residential properties, office buildings, commercial facilities, and logistics centers. Beyond housing brands like 'PROUD,' the company is advancing digital transformation and leveraging digital technologies to create new value and achieve a sustainable society.

Nomura Real Estate Holdings Co., Ltd.: https://www.nomura-re-hd.co.jp/

About 'Techtouch AI Hub'

An enterprise AI platform that establishes an 'AI gateway' on business systems, enabling employees to naturally use AI in daily operations. Offered as an add-on to the DAP 'Techtouch,' it centralizes various AI applications such as AI chat invocation, input assistance, compliance checks, and workflow automation.

About Techtouch Inc.

Techtouch Inc. provides Japan's No.1 (※1) Digital Adoption Platform (DAP) 'Techtouch' and 'AI Central Voice,' a data strategy AI agent supporting enterprise data utilization.

'Techtouch' delivers real-time in-app guidance across any business system, maximizing system adoption. Recently, through 'Techtouch AI Hub,' it has been strongly supporting enterprise DX and AX (AI Transformation).

Widely adopted by major corporations, local governments, and public institutions, it has received the Good Design Award and been selected as a 'J-Startup' by Japan's Ministry of Economy, Trade and Industry.

(※1) Source: Techtouch Inc. 'Techtouch Achieves 5 Consecutive Years as Market Revenue Leader in Japan’s DAP Market with 52.4% Share, Expanding Adoption Across All Enterprise Sizes' (November 13, 2025) https://prtimes.jp/main/html/rd/p/000000366.000048939.html

<Example of Navigation Set in Techtouch>

[Company Overview: Techtouch Inc.]

Company Name: Techtouch Inc.

Established: March 1, 2018

CEO: Nakata Tadashi

Headquarters: PMO Ginza II 5F/8F, 8-17-1 Ginza, Chuo-ku, Tokyo 104-0061 (Main Reception at 5F)

Business: Development and provision of the Digital Adoption Platform 'Techtouch' and the data strategy AI agent 'AI Central Voice'

URL: https://techtouch.jp/ai_hub/

Media URL: https://techtouch.jp/media/

*Product names and trademarks are the property of their respective owners.

Media and Business Inquiries

<Service Inquiry>

Sales Contact: Iwabuchi

URL: https://techtouch.jp/contact

<Press Inquiry>

PR Contact: Nakagama, Goto, Fujio

Email: pr@techtouch.co.jp

FACT BOX

  • Source: PR TIMES
  • Category: New Product
  • Products / services: AI-OCR / AI Central Voice