DMM Adopts 'AI Central Voice' to Reduce Customer Feedback Analysis Time to 10 Minutes
📋 Article Processing Timeline
- 📰 Published: May 12, 2026 at 20:00
- 🔍 Collected: May 12, 2026 at 11:31
- 🤖 AI Analyzed: May 16, 2026 at 01:49 (86h 17m after Collected)
DMM.com has implemented Techtouch's 'AI Central Voice' platform to automate the analysis of its 400,000 annual customer feedback entries. Previously, five employees spent 150 hours per month manually classifying qualitative data. The new AI system structures these voices, reducing report generation time from three hours to as little as 10 minutes, enabling faster data-driven decision-making and service improvements across DMM's 60+ business units.