"FastSeries" Adopted as Call Center Operations System for Chiba Prefectural Enterprise Bureau

Techmatrix Corporation announced that its CRM/FAQ solution "FastSeries" was adopted for the call center service operator system implemented for the Chiba Prefectural Enterprise Bureau. This system, developed by Hitachi, Ltd., began operating in January 2026 as part of a new water usage portal service. The Chiba Prefectural Enterprise Bureau established the "Chiba Prefectural Waterworks Customer Service Business Improvement Policy utilizing ICT, etc." in March 2022 to improve services for water users, including diversifying payment methods and digitizing procedures. Based on this policy, Hitachi developed "My Portal" for residents to check water usage and fees, manage payment methods, and handle service start/stop procedures online, along with a 24-hour AI chatbot. FastSeries provides CRM functionalities for centralized management of resident inquiry history and FAQ management, contributing to significant operational efficiency improvements in the call center. Benefits include faster inquiry response, consistent service quality, reduced operator workload by promoting self-resolution via FAQs, and enhanced information sharing within the organization. Techmatrix aims to continue supporting digital transformation (DX) in call centers and customer services for local governments and corporations through FastSeries, improving resident and customer service quality and operational efficiency.