October 1, 2026: Anti-Customer Harassment Measures to Become Mandatory. OPERA Inc. Releases 'Complaint and Customer Harassment Handling Video Training Program' to Support Internal Education Before the Law Takes Effect
OPERA Inc. has released a video training program to help companies prepare for the upcoming mandatory customer harassment laws in October 2026. The program teaches the difference between legitimate complaints and harassment, offering a special introductory price.
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- 📰 Published: April 8, 2026 at 20:10
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This program is a video training course where you can learn not only how to handle legitimate complaints but also understand customer harassment, initial responses, and how to make judgments based on actual practice. It can be utilized not only in call centers but also in a wide range of customer service frontlines, such as stores, service counters, receptions, and sales.
In recent years, corporate customer service frontlines have been required not only to improve their complaint handling skills but also to make organizational preparations to protect employees. On the other hand, there are many challenges: handling is left to the personal experience of the staff, there is confusion about judging between legitimate complaints and customer harassment, response policies vary among managers, and it is difficult to find time for education in busy workplaces.
Given this background, OPERA Inc. has developed a video training program that allows learning without stopping operations. A key feature of this program is that it can be posted on corporate intranets and utilized widely to educate employees involved in customer service. Since employees who need it can watch it at the required timing without being bound by time or place, it can also be used for continuous internal education, such as training for new appointees, reviewing for existing staff, and aligning understanding with managers.
The main features of this program are as follows:
- You can learn legitimate complaint handling and customer harassment countermeasures together.
- You can understand initial responses and the concepts behind decision-making.
- It can be utilized in a wide range of customer service settings.
- Because it is in video format, it is easy to educate without stopping the frontline operations.
In addition, OPERA Inc. has set a limited-time special price to make it easier for companies to start preparing their education before the law takes effect.
- Standard price: 198,000 yen (excluding tax)
- Special introductory price: 157,000 yen (excluding tax)
- Expiration date: For applications up to September 30, 2026.
When promoting customer harassment countermeasures and employee education, there are also systems you can consider utilizing, such as municipal incentive systems and the Ministry of Health, Labour and Welfare's Human Resource Development Support Subsidy. However, since the details and target requirements are subject to change, it is necessary to check the latest application guidelines and the relevant authorities.
OPERA Inc.'s mission is 'Invigorating the Customer Frontline.' This program supports the promotion of corporate countermeasures as a practical educational program that achieves both improving customer service skills and protecting employees.
[ Service Overview ]
■ Service Name: Complaint and Customer Harassment Handling Video Training Program
■ Target: Employees responsible for customer service
■ Contents Provided:
1. Video data (mp4 format)
(Viewing time 46 minutes / Size 834MB / Quality 1080p)
2. Training text (PDF)
In recent years, corporate customer service frontlines have been required not only to improve their complaint handling skills but also to make organizational preparations to protect employees. On the other hand, there are many challenges: handling is left to the personal experience of the staff, there is confusion about judging between legitimate complaints and customer harassment, response policies vary among managers, and it is difficult to find time for education in busy workplaces.
Given this background, OPERA Inc. has developed a video training program that allows learning without stopping operations. A key feature of this program is that it can be posted on corporate intranets and utilized widely to educate employees involved in customer service. Since employees who need it can watch it at the required timing without being bound by time or place, it can also be used for continuous internal education, such as training for new appointees, reviewing for existing staff, and aligning understanding with managers.
The main features of this program are as follows:
- You can learn legitimate complaint handling and customer harassment countermeasures together.
- You can understand initial responses and the concepts behind decision-making.
- It can be utilized in a wide range of customer service settings.
- Because it is in video format, it is easy to educate without stopping the frontline operations.
In addition, OPERA Inc. has set a limited-time special price to make it easier for companies to start preparing their education before the law takes effect.
- Standard price: 198,000 yen (excluding tax)
- Special introductory price: 157,000 yen (excluding tax)
- Expiration date: For applications up to September 30, 2026.
When promoting customer harassment countermeasures and employee education, there are also systems you can consider utilizing, such as municipal incentive systems and the Ministry of Health, Labour and Welfare's Human Resource Development Support Subsidy. However, since the details and target requirements are subject to change, it is necessary to check the latest application guidelines and the relevant authorities.
OPERA Inc.'s mission is 'Invigorating the Customer Frontline.' This program supports the promotion of corporate countermeasures as a practical educational program that achieves both improving customer service skills and protecting employees.
[ Service Overview ]
■ Service Name: Complaint and Customer Harassment Handling Video Training Program
■ Target: Employees responsible for customer service
■ Contents Provided:
1. Video data (mp4 format)
(Viewing time 46 minutes / Size 834MB / Quality 1080p)
2. Training text (PDF)