Major Japanese BPO Company Altius Link Fully Adopts SHaiN for New Graduate Recruitment

Talent and Assessment Inc. (Headquarters: Minato-ku, Tokyo; Representative Director: Toshiaki Yamazaki), which develops and provides the next-generation conversational AI interview service SHaiN, is pleased to announce that SHaiN has been adopted by Altius Link Inc. (Location: Shibuya-ku, Tokyo; Representative Director and President: Masatoshi Natani), a top-class BPO business operator in Japan.

Background of SHaiN Implementation

Altius Link, which operates BPO, contact center, and IT solution services, faced challenges in new graduate recruitment, including increased interview workload due to the large number of hires and maintaining evaluation standards. The company sought to balance recruitment operational efficiency with selection quality.

・ Massive Interview Workload and Increased Burden on HR Traditional first interviews required approximately 2 hours per session, including scheduling and preparation. This placed a significant burden on recruitment staff, including schedule adjustments. Furthermore, with a decrease in HR personnel, there was a demand for greater efficiency in recruitment operations.

・ Maintaining Evaluation Standards As the number of interviewers increased to handle the interview workload, maintaining consistency in evaluation standards became even more crucial.

・ Candidate Attrition Due to Lead Time Long lead times for scheduling from information sessions to first interviews led to cases where candidates withdrew from the selection process.

Renewal of Selection Flow and Expected Effects with SHaiN Implementation

To solve these challenges, the first interview, traditionally conducted by two interviewers, was replaced with an AI interview by SHaiN. Gradual implementation began with early selection, confirming the consistency between AI scores across 10 evaluation items and evaluations by recruitment staff, as well as verifying the impact on applicant experience and the efficiency of the recruitment process. As a result, tangible effects were confirmed for both applicants and the company, leading to the decision for full-scale adoption.

The following effects are expected from SHaiN's implementation:

・ Significant Reduction in Lead Time and Prevention of Attrition

AI interviews can be immediately offered after information sessions without waiting for schedule adjustments, speeding up the selection process and preventing candidate attrition.

・ Reduction in Interview Workload The time spent on first interviews and scheduling efforts will be reduced, allowing recruitment staff to focus on more value-added tasks.

・ Establishment of Fair and Impartial Evaluation Standards AI's unique algorithm, not influenced by interviewer subjectivity, enables fair evaluation of all candidates based on unified standards.

Altius Link Inc. (https://www.services.altius-link.com/)

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