Official Introduction of Autonomous Delivery Robot "ROBOTIS GAEMI" at The Royal Park Hotel Tokyo Haneda
Taisei Corporation has officially introduced the autonomous delivery robot "ROBOTIS GAEMI" at The Royal Park Hotel Tokyo Haneda. The robot automates the delivery of guest room amenities, improving service efficiency and guest convenience.
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- 📰 Published: March 31, 2026 at 00:00
- 🔍 Collected: March 30, 2026 at 22:56
- 🤖 AI Analyzed: June 2, 2026 at 13:02 (1526h 6m after Collected)
Taisei Corporation (Headquarters: Naka-ku, Nagoya; President: Norihiro Kato) is pleased to announce the official introduction of the autonomous delivery robot "ROBOTIS GAEMI" at The Royal Park Hotel Tokyo Haneda. This implementation automates the delivery of guest room amenities, enhancing both guest convenience and the speed of service.
■ Background and Purpose: Improving Hospitality Quality Without Phone Orders
Previously, The Royal Park Hotel Tokyo Haneda received requests for amenities and other items via telephone. This created challenges, such as guests having to wait when staff were busy with check-in procedures, and delays in delivery when multiple orders were placed simultaneously.
To resolve these issues, the autonomous delivery robot "GAEMI" was introduced. By managing the process through an application, the hotel aims to optimize its delivery operations.
■ Benefits After Implementation
・No Phone Calls Required, Zero Missed Orders
Since orders are placed via an app using a QR code® in the guest room, guests can place requests smoothly without needing to call the front desk.
・Improved Service Quality
By having "GAEMI" handle deliveries, the hotel achieves the same effect as increasing the number of staff dedicated to delivery tasks, allowing for faster responses to all guest requests than ever before.
・A Catalyst for New Communication
The robot's adorable movements, such as blinking its eyes, have been well-received by guests, especially children. It has created opportunities for conversation between guests and staff, leading to the creation of added value.
・Other Benefits
Because "GAEMI" is a robot, guests have expressed that they can order items without hesitation, as they no longer need to worry about their attire or appearance when receiving deliveries, or about placing multiple orders.
■ Features of "GAEMI"
"GAEMI" is an indoor autonomous robot specialized for "retrofitting," meaning it does not require modifications to existing facilities.
1. Automatic Delivery via Autonomous Navigation
Using mapping technology and laser sensing, it navigates to its destination while avoiding people and obstacles.
2. No Elevator Integration Construction Required
Equipped with an arm, the robot can press buttons automatically, eliminating the need for construction to integrate with elevator systems. Furthermore, in areas requiring authentication, the arm can perform card authentication to ensure smooth passage.
3. Ordering via Browser App
After a guest orders necessary amenities via a QR code®, staff receive a notification, load the items onto "GAEMI," and the robot automatically delivers them to the guest room.
4. 24-Hour Operation
After completing a delivery, the robot automatically returns to its charging station, enabling 24-hour operation.
Moving forward, we will continue to leverage the expertise gained through building management to provide services and products that match the needs of hotels, commercial facilities, and office buildings, contributing to the increased satisfaction of facility users.
*QR Code is a registered trademark of Denso Wave Inc.
[Overview of The Royal Park Hotel Tokyo Haneda]
Location: Haneda Airport Terminal 3, 2-6-5 Haneda Airport, Ota-ku, Tokyo
Official Website: https://www.royalparkhotels.co.jp/the/tokyohaneda/
[Overview of Taisei Corporation]
Location: 3-31-12 Sakae, Naka-ku, Nagoya
Established: 1959
Representative: Norihiro Kato
URL: https://www.taisei-bm.co.jp/
Business Description: Building maintenance, security services, parking lot management, general contracting for construction and civil engineering, temporary staffing services, solar power generation business, and consulting and contracting for the operation and management of buildings and public facilities.
■ Background and Purpose: Improving Hospitality Quality Without Phone Orders
Previously, The Royal Park Hotel Tokyo Haneda received requests for amenities and other items via telephone. This created challenges, such as guests having to wait when staff were busy with check-in procedures, and delays in delivery when multiple orders were placed simultaneously.
To resolve these issues, the autonomous delivery robot "GAEMI" was introduced. By managing the process through an application, the hotel aims to optimize its delivery operations.
■ Benefits After Implementation
・No Phone Calls Required, Zero Missed Orders
Since orders are placed via an app using a QR code® in the guest room, guests can place requests smoothly without needing to call the front desk.
・Improved Service Quality
By having "GAEMI" handle deliveries, the hotel achieves the same effect as increasing the number of staff dedicated to delivery tasks, allowing for faster responses to all guest requests than ever before.
・A Catalyst for New Communication
The robot's adorable movements, such as blinking its eyes, have been well-received by guests, especially children. It has created opportunities for conversation between guests and staff, leading to the creation of added value.
・Other Benefits
Because "GAEMI" is a robot, guests have expressed that they can order items without hesitation, as they no longer need to worry about their attire or appearance when receiving deliveries, or about placing multiple orders.
■ Features of "GAEMI"
"GAEMI" is an indoor autonomous robot specialized for "retrofitting," meaning it does not require modifications to existing facilities.
1. Automatic Delivery via Autonomous Navigation
Using mapping technology and laser sensing, it navigates to its destination while avoiding people and obstacles.
2. No Elevator Integration Construction Required
Equipped with an arm, the robot can press buttons automatically, eliminating the need for construction to integrate with elevator systems. Furthermore, in areas requiring authentication, the arm can perform card authentication to ensure smooth passage.
3. Ordering via Browser App
After a guest orders necessary amenities via a QR code®, staff receive a notification, load the items onto "GAEMI," and the robot automatically delivers them to the guest room.
4. 24-Hour Operation
After completing a delivery, the robot automatically returns to its charging station, enabling 24-hour operation.
Moving forward, we will continue to leverage the expertise gained through building management to provide services and products that match the needs of hotels, commercial facilities, and office buildings, contributing to the increased satisfaction of facility users.
*QR Code is a registered trademark of Denso Wave Inc.
[Overview of The Royal Park Hotel Tokyo Haneda]
Location: Haneda Airport Terminal 3, 2-6-5 Haneda Airport, Ota-ku, Tokyo
Official Website: https://www.royalparkhotels.co.jp/the/tokyohaneda/
[Overview of Taisei Corporation]
Location: 3-31-12 Sakae, Naka-ku, Nagoya
Established: 1959
Representative: Norihiro Kato
URL: https://www.taisei-bm.co.jp/
Business Description: Building maintenance, security services, parking lot management, general contracting for construction and civil engineering, temporary staffing services, solar power generation business, and consulting and contracting for the operation and management of buildings and public facilities.