The Royal Park Hotel Tokyo Haneda Officially Introduces Autonomous Delivery Robot "ROBOTIS GAEMI"

Taisei Corporation (Headquarters: Nagoya City, Naka Ward, President: Katsuhiro Kato) is pleased to announce the official introduction of the autonomous delivery robot "ROBOTIS GAEMI" at "The Royal Park Hotel Tokyo Haneda." This implementation will automate the delivery of guest room amenities, enhancing both guest convenience and reducing delivery times.

■ Background and Objectives of Implementation: Improving Hospitality Quality Without Phone Orders

At "The Royal Park Hotel Tokyo Haneda," there was a challenge where guests had to wait to have their amenity requests answered by phone, especially during busy check-in periods. Additionally, when multiple orders were received simultaneously, it often took a significant amount of time to deliver them.

To resolve these issues, the autonomous delivery robot "GAEMI" has been introduced. By managing operations through an app, we aim to optimize delivery processes.

■ Effects After Implementation

・Zero Missed Orders with No Phone Calls Required

Orders are now received via an app through a QR code® in guest rooms, allowing for smooth ordering without needing to call the front desk.

・Improved Service Quality

By having "GAEMI" handle deliveries, it has the same effect as increasing the number of staff dedicated to delivery operations. This enables faster responses to requests from all guests than ever before.

・New Opportunities for Communication

The robot's endearing movements, such as blinking its eyes, have been well-received by guests, especially children. This has led to new conversations between guests and staff, sparked by the robot, creating added value.

・Other Benefits

As "GAEMI" is a robot, guests no longer need to worry about their attire or hair and makeup when placing multiple orders or receiving deliveries, allowing them to order with ease and confidence.

FAQ

What is the name of the autonomous delivery robot introduced at The Royal Park Hotel Tokyo Haneda?

The autonomous delivery robot introduced is named "ROBOTIS GAEMI" (ケミ).

What is the primary function of the GAEMI robot at the hotel?

The primary function of the GAEMI robot is to automate the delivery of guest room amenities.

What problems did the hotel face before introducing the GAEMI robot?

Before the introduction of GAEMI, the hotel faced challenges with guests having to wait for phone orders to be answered during busy periods, and delays in delivery when multiple orders were received simultaneously.

How do guests place orders for amenities with the new system?

Guests can place orders for amenities via an app accessed through a QR code® located in their rooms, eliminating the need to call the front desk.

What are the benefits of using the GAEMI robot for the hotel and its guests?

Benefits include zero missed orders, improved service quality through faster response times, enhanced guest convenience, and the creation of new communication opportunities, particularly with children, due to the robot's engaging design and movements.

Does the robot have any special features for delivery?

Yes, the robot can press elevator buttons using an arm on its head and can knock on guest room doors to announce delivery.

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