Synology® Officially Unveils AI Advisor for Accurate and Reliable Information Retrieval
Synology has officially announced "AI Advisor," an AI assistant designed for accurate and reliable information retrieval. It provides technical guidance directly on Synology's website, accelerating user troubleshooting. It uses a self-hosted LLM, prioritizing customer privacy.
📋 Article Processing Timeline
- 📰 Published: May 7, 2026 at 23:32
- 🔍 Collected: May 7, 2026 at 15:01
- 🤖 AI Analyzed: May 7, 2026 at 15:35 (33 min after Collected)
Tokyo, Japan — May 7, 2026 — Synology today officially announced “AI Advisor,” an intelligent assistant designed to simplify information retrieval. By providing accurate and localized technical guidance directly on Synology’s website, AI Advisor ensures reliable insights and significantly reduces the time it takes for users worldwide to resolve issues.
“AI Advisor is the culmination of over a decade of Synology’s AI expertise,” said Steven Liang, Manager of Synology’s Generative AI Application Group. “With its Agent-as-Tool design, dynamic knowledge injection, context optimization, and continuous evaluation pipeline, AI Advisor delivers accurate, high-quality responses and continuously improves itself. These innovations extend across the entire Synology product lineup, driving our vision for secure and intuitive solutions.”
Self-Hosted Ecosystem Ensuring AI Sovereignty
Prioritizing customer privacy, AI Advisor employs a self-hosted LLM that operates completely independently of third-party AI providers, ensuring that context is never shared externally. Towards complete data sovereignty, the service will migrate to dedicated Synology infrastructure in late 2026, guaranteeing 100% data residency and keeping all user interactions within a secure and sovereign ecosystem.
Seamless Navigation from Inquiry to Deployment
AI Advisor integrates with Synology’s NAS Selector and NVR Selector tools. Users are guided through initial sizing and product recommendation workflows tailored to their deployment needs, enabling faster and more accurate purchasing decisions in the early stages. By understanding the intent and context of each query, AI Advisor further directs users to relevant support articles, downloads, or configuration guides, accelerating the transition from question to solution.
Accessibility and Availability
Alongside the introduction of AI Advisor, this website update includes added support for global web accessibility standards, creating an inclusive and user-friendly experience for users worldwide.
The Synology Website AI Advisor is currently available on Synology’s official website. For more details on Synology’s AI-driven services and to experience the new AI Advisor, please visit the official Synology website: www.synology.com
About Synology
Synology stands at the forefront of data management, continuously innovating and adopting evolving technologies to propose new possibilities. They offer solutions for data storage and backup, file collaboration, video management, and network infrastructure, all with one goal in mind: to drive digital transformation for businesses worldwide and provide a unified platform that simplifies IT management.
“AI Advisor is the culmination of over a decade of Synology’s AI expertise,” said Steven Liang, Manager of Synology’s Generative AI Application Group. “With its Agent-as-Tool design, dynamic knowledge injection, context optimization, and continuous evaluation pipeline, AI Advisor delivers accurate, high-quality responses and continuously improves itself. These innovations extend across the entire Synology product lineup, driving our vision for secure and intuitive solutions.”
Self-Hosted Ecosystem Ensuring AI Sovereignty
Prioritizing customer privacy, AI Advisor employs a self-hosted LLM that operates completely independently of third-party AI providers, ensuring that context is never shared externally. Towards complete data sovereignty, the service will migrate to dedicated Synology infrastructure in late 2026, guaranteeing 100% data residency and keeping all user interactions within a secure and sovereign ecosystem.
Seamless Navigation from Inquiry to Deployment
AI Advisor integrates with Synology’s NAS Selector and NVR Selector tools. Users are guided through initial sizing and product recommendation workflows tailored to their deployment needs, enabling faster and more accurate purchasing decisions in the early stages. By understanding the intent and context of each query, AI Advisor further directs users to relevant support articles, downloads, or configuration guides, accelerating the transition from question to solution.
Accessibility and Availability
Alongside the introduction of AI Advisor, this website update includes added support for global web accessibility standards, creating an inclusive and user-friendly experience for users worldwide.
The Synology Website AI Advisor is currently available on Synology’s official website. For more details on Synology’s AI-driven services and to experience the new AI Advisor, please visit the official Synology website: www.synology.com
About Synology
Synology stands at the forefront of data management, continuously innovating and adopting evolving technologies to propose new possibilities. They offer solutions for data storage and backup, file collaboration, video management, and network infrastructure, all with one goal in mind: to drive digital transformation for businesses worldwide and provide a unified platform that simplifies IT management.