餐廳預約取消實況調查：近半數店家未能成功收取消費，最高損失達80萬日圓

根據「飲食店.com」的調查，近半數的餐廳無法充分收取預約取消費用，甚至有店家報告了高達60人、80萬日圓的損失案例。76%的經營者認為這是一個重要問題。
Survey ReportNQ 95/100出典：PR Times

📋 文章處理履歷

  • 📰 發表: 2026年5月20日 23:00
  • 🔍 收集: 2026年5月20日 14:31
  • 🤖 AI分析完成: 2026年5月22日 18:18（收集後51小時46分鐘）
由Synchro Food公司營運的「飲食店.com」針對其會員餐廳進行了一項關於預約取消的問卷調查。結果顯示，超過四成的餐廳其晚餐時段的營業額有一半以上來自預約客。然而，約有三成的店家未採取任何措施來防止意外的取消。因取消造成的平均損失約為10.5人、8萬日圓，最嚴重的案例甚至達到60人、80萬日圓的損失。即使店家設定了取消費用政策，仍有近半數在收款方面遇到困難，其中30.3%表示「完全收不到」，18.0%表示「收到不到一半」。許多經營者因「機會損失」而將無故未到或臨時取消視為嚴重問題。

常見問題

How significant is the problem of reservation cancellations for Japanese restaurants?

According to the survey, 76% of restaurant operators consider no-shows and last-minute cancellations to be an important or somewhat important problem, primarily due to the loss of opportunity to serve other customers.

What is the average financial impact of a major cancellation?

The average loss from a single significant cancellation incident is approximately 80,000 yen for a party of 10.5 people. The most extreme case reported was a loss of 800,000 yen for a 60-person reservation.

Are restaurants successful in collecting cancellation fees?

No, nearly half of the restaurants struggle to collect fees. The survey found that 30.3% collect nothing at all, and another 18.0% collect less than half of the owed amount.

What measures are restaurants taking to prevent cancellations?

The most common measure is establishing a cancellation policy (45.9%), followed by making confirmation calls (24.2%). However, 32.5% of restaurants reported having no specific measures in place.

Do disputes over cancellation fees lead to trouble with customers?

Yes, 17.5% of restaurants have experienced trouble with customers over cancellations. Common issues include customers claiming they were unaware of the policy, disputes over whether a cancellation was communicated, and refusal to pay.

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