[May 27-28] KDDI Message Cast, a Messaging Service for Corporations, to Exhibit and Speak at 'Call Center/CRM Demo & Conference 2026 in Osaka'

KDDI Message Cast, a messaging service for corporations jointly operated by Supership and KDDI, announces its exhibition at the "Call Center/CRM Demo & Conference 2026 in Osaka (19th)" to be held on Wednesday, May 27, and Thursday, May 28, 2026. On May 28 (Thursday), the second day of the event, KDDI's business lead will take the stage at a seminar to introduce next-generation call center DX solutions that combine "RCS," a new communication service provided by telecommunication carriers, with Salesforce's autonomous AI agent "Agentforce." Seminar Details and Registration Here (Free) Seminar Overview This presentation will focus on "RCS," a new communication service provided by telecommunication carriers, to introduce next-generation customer support. RCS is a new customer touchpoint that replaces SMS, allowing rich messages with images and buttons to be sent to mobile phone numbers. We will explain the mechanism for automating and enhancing customer support by combining it with Salesforce's autonomous AI agent "Agentforce," along with use cases and demonstrations. Title: Evolution of Customer Support from SMS through Telecommunication Carrier's New Communication Service "RCS" × AI Agent Date and Time: Thursday, May 28, 2026, 10:35 AM – 11:20 AM Seminar Number: J-12 (Seminar Venue J) - Are looking to improve the efficiency of call center operations or enhance customer satisfaction - Are interested in the latest CX strategies utilizing generative AI, AI agents, SMS, and RCS - Are considering optimizing CRM strategies leveraging the Salesforce platform - Want to promote digital transformation in contact centers - Aim to diversify means of customer communication Shingo Hara (Group Leader, Service Planning 3G, Media Promotion Department, Business Creation Division, KDDI Corporation) At KDDI, he served for seven years as a front-end engineer, handling proposals, construction, and operation of cloud and network solutions for major manufacturing and financial companies. His main work involved IT environment construction for overseas bases. Subsequently, he moved to the new business department, recognized the growth in the SMS (Short Message Service) market where corporations can send texts using phone numbers, and launched the KDDI Message Cast business. Since 2022, he has partnered with Salesforce to expand a cooperative service that allows easy sending and receiving of SMS on Salesforce. He currently serves as the business lead. Seminar Details and Registration Here (Free) Exhibition Booth Information At the exhibition booth, we will introduce various services of "KDDI Message Cast," a message sending service that quickly and reliably connects with customers using only their phone numbers. In addition to the WEB version that allows easy setup and delivery, it also supports integration with APIs and various CRMs. Furthermore, with "RCS," a new function that retains the strengths of SMS while also enabling sending images and videos, more effective appeals can be realized. If you are experiencing challenges with "call time/volume," "number of contacts lost due to unreachability," or "effective means of conveying messages," please visit our booth. Booth Number: 3E-20 (KDDI Corporation) Main Exhibition Contents: - WEB version that allows easy operation and delivery - Next-generation SMS "RCS" - Integration services with various CRMs such as Salesforce, and AI agents - Integration services with voice IVR - DX solutions utilizing SMS (video call service "Live Assist," digital postcard "DX Postcard") Booth Introduction Page: https://ex-cem.com/cc2026/exhibitors/g10330192/ Event Overview Call Center/CRM Demo & Conference 2026 in Osaka (19th) Period: Wednesday, May 27 – Thursday, May 28, 2026, 10:00 AM – 5:00 PM Venue: MyDome Osaka Organizers: Rick Telecom Co., Ltd. Call Center Japan Monthly, Informa Markets Japan Co., Ltd. Admission: Free (Pre-registration required) Official Website: https://www.callcenter-japan.com/osaka/ About KDDI Message Cast ( https://kddimessagecast.jp/ ) As a messaging delivery service for corporations, it enables mass sending of SMS, RCS, and +Message to mobile phone numbers held by companies. Due to its high open rate, it is frequently used in scenarios requiring reliable communication, such as "two-factor authentication," "important announcements," and "payment reminders."