30.2% of Chatbot Non-users are Open to Using Them. The #1 Dissatisfaction Among Users is 'The Same Answers are Displayed Repeatedly' (55.7%)
System Research conducted a survey on chatbot usage. 55.7% of users expressed dissatisfaction that 'the same answers are displayed repeatedly,' while 30.2% of non-users are open to using them depending on the situation.
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- 📰 Published: April 8, 2026 at 02:50
- 🔍 Collected: April 7, 2026 at 18:30
- 🤖 AI Analyzed: April 20, 2026 at 21:10 (314h 39m after Collected)
System Research Co., Ltd. (Headquarters: Nagoya City, Aichi Prefecture), which operates the "Creation Mall Alulu" (hereinafter referred to as Alulu Mall), conducted a questionnaire survey on "the use of chatbots in responding to inquiries" targeting men and women in their 20s to 60s nationwide.
In this survey, the ratio of people who have experienced using a chatbot and those who have not was split almost in half.
As a result, the most common dissatisfaction among those who have used a chatbot was "the same answers are displayed repeatedly" at 55.7%. On the other hand, 30.2% of those who have never used one answered "I might use it depending on the content," showing a certain level of acceptance even among non-users.
## Survey Results
■ The #1 dissatisfaction among users is "the same answers are displayed repeatedly" (55.7%)
When asked about their dissatisfaction with using chatbots, "the same answers are displayed repeatedly" was the most common at 55.7%.
This was followed by "cannot find the answer to my question" at 52.9%, and "cannot make an inquiry to a human" at 31.4%.
These results cite issues such as the uniformity of answers and the difficulty of reaching the necessary information.
■ 30.2% of chatbot non-users answered "I might use it depending on the content"
In this survey, the ratio of people who have experienced using a chatbot and those who have not was split almost in half.
As a result, the most common dissatisfaction among those who have used a chatbot was "the same answers are displayed repeatedly" at 55.7%. On the other hand, 30.2% of those who have never used one answered "I might use it depending on the content," showing a certain level of acceptance even among non-users.
## Survey Results
■ The #1 dissatisfaction among users is "the same answers are displayed repeatedly" (55.7%)
When asked about their dissatisfaction with using chatbots, "the same answers are displayed repeatedly" was the most common at 55.7%.
This was followed by "cannot find the answer to my question" at 52.9%, and "cannot make an inquiry to a human" at 31.4%.
These results cite issues such as the uniformity of answers and the difficulty of reaching the necessary information.
■ 30.2% of chatbot non-users answered "I might use it depending on the content"