Spool Representative to Speak at Zoom-Hosted "Zoom CX Summit"

Spool Global Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Yusuke Sakuma), a subsidiary of Spool Co., Ltd. that provides wide-area administrative BPO services, is pleased to announce that its initiatives will be featured at the "Zoom CX Summit" to be held on July 7, 2026 (Tue).

On the day, Yoshikazu Shirakawa, Representative Director and President of Spool Co., Ltd., will take the stage to introduce support for AI implementation for local governments.

Event Participation Registration

This event is a customer experience-focused event hosted by ZVC JAPAN Inc., the Japanese subsidiary of Zoom Communications, Inc. It will cover topics such as the latest technology utilization in contact centers and customer touchpoints, operational efficiency improvement through AI, and enhancement of customer experience.

Spool Global provides BPO services in the resident support domain, primarily for small and medium-sized local governments. Amidst the need for efficiency in counter and telephone services and improvement of resident service quality in local governments, interest is growing in new resident support models utilizing AI and digital technologies.

On the day, based on the know-how in counter operations and resident support cultivated through BPO for local governments, the company plans to introduce the possibilities of DX for local governments utilizing AI contact center functions and the future outlook for resident interaction operations.

Spool Global will continue to advance service development utilizing technology to improve the efficiency of local government operations and enhance resident services.

Event Overview

Item

Details

Event Name

Zoom CX Summit Tokyo

Date and Time

July 7, 2026 (Tue) 13:10-18:00

*Reception opens: 12:30

Venue

KABUTO ONE Hall & Conference

Organizer

ZVC JAPAN Inc.

Participation Fee

Free, advance registration required

Our Speaker

Yoshikazu Shirakawa, Representative Director and President, Spool Co., Ltd.

Speaking Session

13:10-14:15 Opening Keynote Support for AI Utilization in Local Governments and Initiatives for Resident Support DX

How to Participate

Advance registration via the official event page *Lottery system. Confirmation of attendance will be sent via email at a later date.

Event URL

Official Event Page

Event Participation Registration

▼Company Profile

Company Name: Spool Global Co., Ltd.

Location: 10F Akihabara Dai Building, 1-18-13 Sotokanda, Chiyoda-ku, Tokyo 101-0021

Person in Charge: Yusuke Sakuma, President and CEO

Business Description: BPO services for local governments

Established: 2021

Official Website: https://glocal.spool.co.jp/