Dermatological Skincare "dr365" Adopts LiveCall. Your Home Becomes a Counseling Room with Just a Smartphone.
Dermatological skincare brand "dr365" has adopted "LiveCall," a B2C video call platform provided by Spinshell Inc. This enables dr365 to offer free one-on-one online counseling by expert advisors to customers nationwide, allowing them to discuss personal skin concerns and receive product selection support from home with just a smartphone.
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Spinshell Inc. (Headquarters: Bunkyo-ku, Tokyo; Representative Director CEO: Kazunori Yokota) announced that its B2C video call platform "LiveCall" has been adopted by "dr365," a brand that develops high-performance skincare based on dermatology.
As a result, dr365 has begun offering "free one-on-one online counseling" by expert advisors to customers nationwide.
Click here to make a reservation
"The reassurance of having an expert by your side," even online
dr365's brand concept is "to be a daily companion for skin concerns." In response to customer feedback such as "I want to know how to use products suitable for my skin condition" and "I can't consult directly because there are no stores nearby," especially with the increasing complexity of product selection, dr365 decided to introduce online counseling.
By adopting "LiveCall," it becomes possible to share subtle skin nuances through video calls that cannot be conveyed through text or images alone. Customers can receive personalized advice as if an advisor is right in front of them, all from the comfort of their own home.
New brand experience realized with "LiveCall" adoption
This online counseling leverages LiveCall's ease of use, which requires "no app and connects easily with one tap," to provide the following experiences that fit into customers' daily lives:
1. Two-way communication that visualizes "the current state of your skin"
Through video calls, we can check the customer's current skin condition in detail in real-time and provide more accurate and personalized advice tailored to each individual's condition.
2. Convenience to consult "immediately when you have a concern"
Without complex settings or downloads, customers can use the service whenever they "want to consult now," such as during housework or work breaks. Even those who don't have time to visit a store can receive high-quality counseling regardless of location.
3. Ongoing support as a skincare expert
Beyond just introducing products, we will clearly explain the correct usage amounts and effective skincare steps through video. Expert advisors will address customers' concerns on the spot and support their daily skincare as partners aiming for ideal skin together.
Click here to make a reservation
dr365 Online Counseling Details
30 minutes where you can have a professional advisor all to yourself from the comfort of your home. You can thoroughly discuss everything from product selection to specific care methods.
Content: Skin concern consultation, product selection advice, skincare routine proposals, etc.
Duration: 30 minutes (advance reservation required)
Fee: Free
How to book: You can apply from the official dr365 website
https://dr365.co.jp/shop/information/news1014
[About dr365]
"Based on dermatology, a daily companion for skin concerns" is the concept of this high-performance skincare brand, born under the supervision of skin specialists. It adheres to a thorough ingredient-first philosophy, offering personalized solutions for modern skin concerns. Since its launch, it has received strong support from beauty professionals and users, continuing to grow as a trending skincare brand on social media and in the media.
Official website: https://dr365.co.jp/
[About LiveCall]
"LiveCall" is a video call platform specialized for B2C customer service. Its convenience, allowing one-tap connection from a browser, is highly regarded, and it has been adopted in a wide range of industries, including online customer service for retail and brands, online medical consultations, and local government counter consultations. Beyond just video call functionality, it offers a wealth of features that support the optimization of the customer service experience, such as reservation management, transcription, and summarization.
Service website: https://livecall.jp/
[About Spinshell Inc.]
With the mission of "Connecting businesses worldwide in real-time," Spinshell Inc. provides next-generation communication solutions utilizing technology. Through its main service "LiveCall," it digitally recreates the value of "face-to-face communication" across physical distances, contributing to improving corporate customer engagement.
Location: Holic House 2F, 2-23-12 Koraku, Bunkyo-ku, Tokyo
Representative: Representative Director CEO Kazunori Yokota
Corporate website: https://spinshell.com/
As a result, dr365 has begun offering "free one-on-one online counseling" by expert advisors to customers nationwide.
Click here to make a reservation
"The reassurance of having an expert by your side," even online
dr365's brand concept is "to be a daily companion for skin concerns." In response to customer feedback such as "I want to know how to use products suitable for my skin condition" and "I can't consult directly because there are no stores nearby," especially with the increasing complexity of product selection, dr365 decided to introduce online counseling.
By adopting "LiveCall," it becomes possible to share subtle skin nuances through video calls that cannot be conveyed through text or images alone. Customers can receive personalized advice as if an advisor is right in front of them, all from the comfort of their own home.
New brand experience realized with "LiveCall" adoption
This online counseling leverages LiveCall's ease of use, which requires "no app and connects easily with one tap," to provide the following experiences that fit into customers' daily lives:
1. Two-way communication that visualizes "the current state of your skin"
Through video calls, we can check the customer's current skin condition in detail in real-time and provide more accurate and personalized advice tailored to each individual's condition.
2. Convenience to consult "immediately when you have a concern"
Without complex settings or downloads, customers can use the service whenever they "want to consult now," such as during housework or work breaks. Even those who don't have time to visit a store can receive high-quality counseling regardless of location.
3. Ongoing support as a skincare expert
Beyond just introducing products, we will clearly explain the correct usage amounts and effective skincare steps through video. Expert advisors will address customers' concerns on the spot and support their daily skincare as partners aiming for ideal skin together.
Click here to make a reservation
dr365 Online Counseling Details
30 minutes where you can have a professional advisor all to yourself from the comfort of your home. You can thoroughly discuss everything from product selection to specific care methods.
Content: Skin concern consultation, product selection advice, skincare routine proposals, etc.
Duration: 30 minutes (advance reservation required)
Fee: Free
How to book: You can apply from the official dr365 website
https://dr365.co.jp/shop/information/news1014
[About dr365]
"Based on dermatology, a daily companion for skin concerns" is the concept of this high-performance skincare brand, born under the supervision of skin specialists. It adheres to a thorough ingredient-first philosophy, offering personalized solutions for modern skin concerns. Since its launch, it has received strong support from beauty professionals and users, continuing to grow as a trending skincare brand on social media and in the media.
Official website: https://dr365.co.jp/
[About LiveCall]
"LiveCall" is a video call platform specialized for B2C customer service. Its convenience, allowing one-tap connection from a browser, is highly regarded, and it has been adopted in a wide range of industries, including online customer service for retail and brands, online medical consultations, and local government counter consultations. Beyond just video call functionality, it offers a wealth of features that support the optimization of the customer service experience, such as reservation management, transcription, and summarization.
Service website: https://livecall.jp/
[About Spinshell Inc.]
With the mission of "Connecting businesses worldwide in real-time," Spinshell Inc. provides next-generation communication solutions utilizing technology. Through its main service "LiveCall," it digitally recreates the value of "face-to-face communication" across physical distances, contributing to improving corporate customer engagement.
Location: Holic House 2F, 2-23-12 Koraku, Bunkyo-ku, Tokyo
Representative: Representative Director CEO Kazunori Yokota
Corporate website: https://spinshell.com/