About 1 in 2 regret or have improvement requests after moving into a nursing home — Large-scale survey of 1,565 experiences reveals key pain points
Speee Inc.'s 'Caresul Kaigo' analyzed 1,565 user experiences, finding that 47.3% of families have regrets after moving into a nursing home. Staff shortages and food quality were the top concerns, highlighting a significant 'information gap' between facilities and families.
📋 Article Processing Timeline
- 📰 Published: April 28, 2026 at 00:30
- 🔍 Collected: April 27, 2026 at 16:01
- 🤖 AI Analyzed: April 28, 2026 at 00:15 (8h 13m after Collected)
Speee Inc. (Headquarters: Minato-ku, Tokyo; Representative Director: Hideki Otsuka; Tokyo Stock Exchange Standard: 4499), operator of the nursing facility search and review site 'Caresul Kaigo' (https://caresul-kaigo.jp/), conducted a survey and analysis on post-move regrets and improvement requests based on 1,565 user experiences posted between June 2025 and April 2026.
This survey analyzed the results of telephone interviews conducted by dedicated interviewers to uncover the 'true feelings of residents' families' that typical online reviews cannot fully capture.
The results revealed that while more than half are satisfied, 47.3% harbor some form of improvement request or regret regarding their current facility.
[Survey Summary]
- Post-move satisfaction is split: 47.3% have 'improvement requests or regrets'.
- While 52.7% answered 'no particular regret,' about 1 in 2 have some form of dissatisfaction.
- 'Staff shortage' and 'Meals' tied for 1st and 2nd place, separated by only one case, directly affecting daily quality of life.
- The top regret was 'Staff shortage and frequency of night care' (17.5%), followed by 'Dissatisfaction with meal content, quantity, and food form' (17.4%).
- The top four categories (staff, meals, cost, and visitation restrictions) account for 60% of all regrets.
- 3rd place: 'High cost and lack of transparency in additional fees' (12.9%), 4th place: 'Visitation restrictions' (12.7%). These issues are difficult to grasp during pre-move tours.
- Structural issues of 'information asymmetry' between facilities and families in ranks 5 and below (lack of outings, poor communication, anxiety over medical systems, etc.).
Regarding the #1 issue, staff shortages, one family member commented: 'At night, sometimes they don't come quickly even if I press the nurse call. I understand they are busy with only two people at night, but more rapid response would bring more peace of mind.'
Regarding the #2 issue, meals, feedback included concerns about food texture being too soft or quality dropping after a change in vendors.
The 3rd place issue, costs, highlighted that families often find it difficult to distinguish between base fees and paid services, sometimes leading to relocation due to financial strain.
This survey analyzed the results of telephone interviews conducted by dedicated interviewers to uncover the 'true feelings of residents' families' that typical online reviews cannot fully capture.
The results revealed that while more than half are satisfied, 47.3% harbor some form of improvement request or regret regarding their current facility.
[Survey Summary]
- Post-move satisfaction is split: 47.3% have 'improvement requests or regrets'.
- While 52.7% answered 'no particular regret,' about 1 in 2 have some form of dissatisfaction.
- 'Staff shortage' and 'Meals' tied for 1st and 2nd place, separated by only one case, directly affecting daily quality of life.
- The top regret was 'Staff shortage and frequency of night care' (17.5%), followed by 'Dissatisfaction with meal content, quantity, and food form' (17.4%).
- The top four categories (staff, meals, cost, and visitation restrictions) account for 60% of all regrets.
- 3rd place: 'High cost and lack of transparency in additional fees' (12.9%), 4th place: 'Visitation restrictions' (12.7%). These issues are difficult to grasp during pre-move tours.
- Structural issues of 'information asymmetry' between facilities and families in ranks 5 and below (lack of outings, poor communication, anxiety over medical systems, etc.).
Regarding the #1 issue, staff shortages, one family member commented: 'At night, sometimes they don't come quickly even if I press the nurse call. I understand they are busy with only two people at night, but more rapid response would bring more peace of mind.'
Regarding the #2 issue, meals, feedback included concerns about food texture being too soft or quality dropping after a change in vendors.
The 3rd place issue, costs, highlighted that families often find it difficult to distinguish between base fees and paid services, sometimes leading to relocation due to financial strain.