Misora Connect Introduces Generative AI Bot "Wisora" for Internal Inquiry Response
Misora Connect introduced the generative AI bot "Wisora" for internal inquiry response. This resulted in an approximate 70% reduction in inquiries, promoting operational efficiency and the establishment of a new internal workflow.
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- 📰 Published: April 10, 2026 at 20:00
- 🔍 Collected: April 11, 2026 at 00:26 (4h 26m after Published)
- 🤖 AI Analyzed: April 20, 2026 at 02:18 (217h 51m after Collected)
Sora Connect Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Ken Tamagawa) announces that its subsidiary, Misora Connect Inc. (Headquarters: Bunkyo-ku, Tokyo; President and CEO: Nobutatsu Morita), has introduced the generative AI bot service "Wisora" to streamline internal inquiry response.
Misora Connect provides the mobile communication service "M-Air" as a full MVNO utilizing the NTT Docomo network. The company's operations department handles both customer-facing operations and internal inquiries from the sales department, and the workload with a limited staff had become a challenge.
Because contract details vary for each customer, confirmation of each inquiry took time. Even with manuals in place, busy sales representatives often found it faster to ask a knowledgeable person directly than to search for documents, leading to a situation where inquiries did not decrease. Internal knowledge sharing and inquiry response tend to become person-specific. Issues such as "manuals are not referenced" and "inquiries concentrate on specific individuals" are common across many companies regardless of industry.
## Reasons for Adopting Wisora
After comparing with similar AI-based services, the company decided to adopt Wisora due to its ease of use via Slack, allowing users to ask questions as if "talking to someone," and its intuitive management screen that allows operations staff to create and manage bots without specialized knowledge.
By learning a wide range of documents, from operational manuals to system specifications, and conducting adjustments to response accuracy and operational rule refinement during the initial implementation phase, the number of monthly internal inquiries decreased by approximately 70% six months after introduction. A new workflow of confirming with the AI bot before asking a person is gradually becoming established within the company.
"Wisora answers questions almost indistinguishable from asking a person, and it was easy for our staff to complete the setup on their own. After implementation, the flow of 'asking Wisora first' naturally became established, and it is now like a good colleague within the company. Moving forward, we aim to further improve its accuracy as an internal knowledge bot, and we are also considering expanding it to customer support in the future."
**Ryo Tsukamoto, Operation Manager, Misora Connect Inc.**
For details on the introduction, please see the case study page: https://wisora.jp/case/misora-connect/
## About Generative AI Bot Service "Wisora"
Wisora is being introduced in various industries as a solution that not only streamlines internal inquiry response but also promotes the utilization of corporate knowledge, helps resolve knowledge silos, and improves productivity.
### Main Features & Benefits
* Easy Learning: Bots can be built and operated instantly by simply specifying website URLs or uploading PDF/Word files for automatic learning.
* Diverse Deployment & Integration: Supports widget installation on websites, integration with Slack and Microsoft Teams, and public release on dedicated chat pages.
Misora Connect provides the mobile communication service "M-Air" as a full MVNO utilizing the NTT Docomo network. The company's operations department handles both customer-facing operations and internal inquiries from the sales department, and the workload with a limited staff had become a challenge.
Because contract details vary for each customer, confirmation of each inquiry took time. Even with manuals in place, busy sales representatives often found it faster to ask a knowledgeable person directly than to search for documents, leading to a situation where inquiries did not decrease. Internal knowledge sharing and inquiry response tend to become person-specific. Issues such as "manuals are not referenced" and "inquiries concentrate on specific individuals" are common across many companies regardless of industry.
## Reasons for Adopting Wisora
After comparing with similar AI-based services, the company decided to adopt Wisora due to its ease of use via Slack, allowing users to ask questions as if "talking to someone," and its intuitive management screen that allows operations staff to create and manage bots without specialized knowledge.
By learning a wide range of documents, from operational manuals to system specifications, and conducting adjustments to response accuracy and operational rule refinement during the initial implementation phase, the number of monthly internal inquiries decreased by approximately 70% six months after introduction. A new workflow of confirming with the AI bot before asking a person is gradually becoming established within the company.
"Wisora answers questions almost indistinguishable from asking a person, and it was easy for our staff to complete the setup on their own. After implementation, the flow of 'asking Wisora first' naturally became established, and it is now like a good colleague within the company. Moving forward, we aim to further improve its accuracy as an internal knowledge bot, and we are also considering expanding it to customer support in the future."
**Ryo Tsukamoto, Operation Manager, Misora Connect Inc.**
For details on the introduction, please see the case study page: https://wisora.jp/case/misora-connect/
## About Generative AI Bot Service "Wisora"
Wisora is being introduced in various industries as a solution that not only streamlines internal inquiry response but also promotes the utilization of corporate knowledge, helps resolve knowledge silos, and improves productivity.
### Main Features & Benefits
* Easy Learning: Bots can be built and operated instantly by simply specifying website URLs or uploading PDF/Word files for automatic learning.
* Diverse Deployment & Integration: Supports widget installation on websites, integration with Slack and Microsoft Teams, and public release on dedicated chat pages.