Sony Biz Networks Upgrades 'Assist AI Chat Bot' with Agentic AI and GPT-5.1

Sony Biz Networks Inc. (Headquarters: Shibuya-ku, Tokyo) announces that it has upgraded the AI functionality of its internal chatbot service, 'Assist AI Chat Bot,' part of the corporate ICT solution brand 'NURO Biz,' to an agentic model and integrated OpenAI's 'GPT-5.1' and 'GPT-5 nano' generative AI models. This update enables the AI to provide answers tailored to the user's essential needs through natural, human-like dialogue, contributing to improved convenience and further reduction in inquiry response labor. Background: 'Assist AI Chat Bot' is a service that supports back-office operations by having AI handle internal employee inquiries in a conversational format. This update allows the AI to autonomously collect necessary information from internal manuals and documents, ask follow-up questions, and derive optimal answers. Additional Features: 1. Image-based questioning: Users can now upload images to assist the AI in providing better answers. 2. Visualization of labor savings: A new analysis feature calculates and visualizes the hours and headcount saved by the AI. 3. SSO support: 'Assist Portal' now supports OneLogin and Okta for seamless authentication.