Softfront to Exhibit at Call Center/CRM Demo & Conference 2026 in Osaka, Unveiling Generative AI Voice Bot commubo ver.4 for the First Time in Kansai

Softfront Holdings Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative Director and President: Hirohisa Nitsuu; hereinafter, Softfront Holdings) and its subsidiary, Softfront Japan Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative Director and President: Eiji Takasu; hereinafter, Softfront Japan), will exhibit at the "Call Center/CRM Demo & Conference 2026 in Osaka," to be held on May 27 (Wednesday) and 28 (Thursday), 2026.

AI voice bot "commubo" has been utilized by customers as a "truly usable voice bot," boasting over 400 cumulative contracts and a contract retention rate* of 98.5%. Last November, a major version upgrade was released, introducing commubo ver.4 equipped with a generative AI voice bot. This provides not only customer front-end support utilizing generative AI but also a hybrid voice bot operation that can be used in conjunction with scenario-based systems.

At the booth, visitors can experience commubo, a flexible voice bot that brings out the "essence" of diverse call centers, through conversation demos of the new generative AI voice bot, demonstrations of a management screen pursuing user-friendly UI for operators, and case studies.

Furthermore, a seminar is scheduled with the theme "To Avoid Failure in Generative AI Voice Bot Implementation: Assignable Tasks, NG Tasks, and Practical Knowledge of Operation Design." This is a valuable opportunity to experience the latest information on voice bots all at once, so please visit our booth and seminar.

*Customer retention rate over the past three years, GRCR (Gross Revenue Churn Rate)

Click here for more details on hybrid voice bot operation.

Seminar Information

May 27 (Wednesday) 10:30-11:15 [Session Number H-2]

To Avoid Failure in Generative AI Voice Bot Implementation: Assignable Tasks, NG Tasks, and Practical Knowledge of Operation Design

While the introduction of generative AI voice bots is progressing, many challenges are observed, such as "not knowing how much to entrust" and "not achieving expected results." This seminar will explain specific points of failure and their avoidance measures, as well as the concept of operation design that yields results, based on actual implementation and operation cases.

Specifically, we will convey practical knowledge that can be used directly on-site, such as:

・Assignable tasks / Unassignable tasks

・Distinguishing between scenario-based and generative AI

・Key points for on-site functional design

Speaker: Eiji Takasu, Executive Officer, Softfront Holdings Co., Ltd.

Register for the seminar here *Pre-registration for exhibition visitors is required to apply for the seminar.

Exhibition Overview

Name: Call Center/CRM Demo & Conference 2026 in Osaka (19th)

Dates: May 27 (Wednesday) - 28 (Thursday), 2026, 10:00-17:00

Venue: Mydome Osaka, 2-5 Honmachibashi, Chuo-ku, Osaka 540-0029

Organizers: Rick Telecom Co., Ltd. Monthly Call Center Japan, Informa Markets Japan Co., Ltd.

Co-located events: E-commerce Fair Osaka 2026 (16th), Marketing Technology Fair Osaka 2026 (8th)

Booth Number: 3H-15 (3rd floor of the venue)

Exhibition HP: https://www.callcenter-japan.com/osaka/

About Natural Conversation AI Voice Bot "commubo"

"commubo" is a natural conversation AI voice bot that handles "continuous" and "complex" voice conversations.

In addition to functionalities for automation and efficiency, such as high-speed AI for natural conversations, easy operation from the web, and system integration, it also possesses the flexibility to optimally fit different operational structures and workflows for each introducing company.

Until now, focusing on contact center operations, it has supported the efficiency and productivity improvement of telephone operations in various industries, regardless of inbound or outbound calls, such as overflow call countermeasures, order reception, reservation reception, and dunning operations.

https://commubo.com

About Softfront Japan Co., Ltd.

Since its establishment in August 2016 as a subsidiary of Softfront Holdings, Softfront Japan has provided various products and services centered on real-time communication through calls, video chats, and messages, as a communication platform that connects and conveys richly. Recently, based on its long-cultivated voice transmission technology, it has also incorporated AI and automation technologies to offer "telmee," a cloud telephony service platform that automates telephone operations, and the natural conversation AI voice bot "commubo."