Softfront to Exhibit at Call Center/CRM Demo & Conference 2026 in Osaka, Unveiling Generative AI Voice Bot commubo ver.4 for the First Time in Kansai
Softfront Holdings and Softfront Japan will exhibit at the "Call Center/CRM Demo & Conference 2026 in Osaka" on May 27th and 28th, 2026, where they will unveil "commubo ver.4," a generative AI voice bot, for the first time in the Kansai region. They will also host a seminar on best practices for implementing generative AI voice bots.
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- 📰 Published: May 8, 2026 at 20:34
- 🔍 Collected: May 8, 2026 at 12:01
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Softfront Holdings Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative Director and President: Hirohisa Nitsuu; hereinafter "Softfront Holdings") and its subsidiary, Softfront Japan Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative Director and President: Eiji Takasu; hereinafter "Softfront Japan"), will exhibit at the "Call Center/CRM Demo & Conference 2026 in Osaka" to be held on May 27th (Wednesday) and 28th (Thursday), 2026.
AI voice bot "commubo" has been utilized by customers as a "truly usable voice bot," boasting over 400 cumulative contracts and a contract retention rate* of 98.5%. In November last year, a major version upgrade was released, introducing commubo ver.4 equipped with a generative AI voice bot. This provides not only customer front-end support utilizing generative AI but also hybrid voice bot operations that combine it with scenario-based approaches.
At the booth, visitors can experience commubo, a flexible voice bot that brings out the "essence" of diverse call centers, through conversation demos of the new generative AI voice bot, demonstrations of a management screen designed for ease of use by operators, and case studies.
Furthermore, a seminar titled "To Avoid Failure in Generative AI Voice Bot Implementation: Practical Knowledge on Assignable/Unassignable Tasks and Operational Design" is scheduled. This is a valuable opportunity to experience the latest information on voice bots all at once, so please visit our booth and seminar.
*Customer retention rate over the past three years, GRCR (Gross Revenue Churn Rate)
Click here for more details on hybrid voice bot operations.
■ Seminar Information
May 27th (Wednesday) 10:30-11:15 [Session Number H-2]
To Avoid Failure in Generative AI Voice Bot Implementation: Practical Knowledge on Assignable/Unassignable Tasks and Operational Design
While the implementation of generative AI voice bots is progressing, many challenges are observed, such as "not knowing how much to entrust" or "not achieving expected results." This seminar will specifically explain points prone to failure and their avoidance measures, as well as the concept of operational design that yields results, based on actual implementation and operation cases.
Specifically, it will convey practical knowledge that can be used directly on-site, such as:
・ Tasks that can be assigned / Tasks that should not be assigned
・ Differentiation between scenario-based and generative AI
・ Key points for on-site functional design
Speaker: Eiji Takasu, Executive Officer, Softfront Holdings Co., Ltd.
Register for the seminar here *Advance registration for exhibition visitors is required to apply for the seminar.
■ Exhibition Overview
Name: Call Center/CRM Demo & Conference 2026 in Osaka (19th Edition)
Dates: May 27th (Wednesday) and 28th (Thursday), 2026, 10:00-17:00
Venue: Mydome Osaka
540-0029 25-5 Honmachibashi, Chuo-ku, Osaka-shi, Osaka
Organizers: Ric Telecom Co., Ltd., Monthly Call Center Japan
Informa Markets Japan Co., Ltd.
Co-located Events: E-Commerce Fair Osaka 2026 (16th Edition)
Marketing Technology Fair Osaka 2026 (8th Edition)
Booth Number: 3H-15 (3rd floor of the venue)
Exhibition HP: https://www.callcenter-japan.com/osaka/
■ About Natural Conversation AI Voice Bot "commubo"
"commubo" is a natural conversation AI voice bot that handles "continuous" and "complex" voice conversations.
In addition to functionalities for automation and efficiency, such as high-speed AI for natural conversations, easy operation from the web, and system integration, it also possesses the flexibility to optimally fit the diverse operational systems and workflows of each implementing company.
To date, it has supported the efficiency and productivity improvement of telephone operations across various industries, primarily in contact center operations, including measures against overflow calls, order reception, reservation reception, and dunning, regardless of inbound or outbound calls.
https://commubo.com
■ About Softfront Japan Co., Ltd.
Since its establishment in August 2016 as a subsidiary of Softfront Holdings, Softfront Japan has provided various products and services centered on real-time communication via calls, video chats, and messages, as an expressive communication platform that connects and conveys. Recently, based on its long-cultivated voice transmission technology, it has also incorporated AI and automation technologies to offer "telmee," a cloud telephony service platform that automates telephone operations, and "commubo," a natural conversation AI voice bot.
AI voice bot "commubo" has been utilized by customers as a "truly usable voice bot," boasting over 400 cumulative contracts and a contract retention rate* of 98.5%. In November last year, a major version upgrade was released, introducing commubo ver.4 equipped with a generative AI voice bot. This provides not only customer front-end support utilizing generative AI but also hybrid voice bot operations that combine it with scenario-based approaches.
At the booth, visitors can experience commubo, a flexible voice bot that brings out the "essence" of diverse call centers, through conversation demos of the new generative AI voice bot, demonstrations of a management screen designed for ease of use by operators, and case studies.
Furthermore, a seminar titled "To Avoid Failure in Generative AI Voice Bot Implementation: Practical Knowledge on Assignable/Unassignable Tasks and Operational Design" is scheduled. This is a valuable opportunity to experience the latest information on voice bots all at once, so please visit our booth and seminar.
*Customer retention rate over the past three years, GRCR (Gross Revenue Churn Rate)
Click here for more details on hybrid voice bot operations.
■ Seminar Information
May 27th (Wednesday) 10:30-11:15 [Session Number H-2]
To Avoid Failure in Generative AI Voice Bot Implementation: Practical Knowledge on Assignable/Unassignable Tasks and Operational Design
While the implementation of generative AI voice bots is progressing, many challenges are observed, such as "not knowing how much to entrust" or "not achieving expected results." This seminar will specifically explain points prone to failure and their avoidance measures, as well as the concept of operational design that yields results, based on actual implementation and operation cases.
Specifically, it will convey practical knowledge that can be used directly on-site, such as:
・ Tasks that can be assigned / Tasks that should not be assigned
・ Differentiation between scenario-based and generative AI
・ Key points for on-site functional design
Speaker: Eiji Takasu, Executive Officer, Softfront Holdings Co., Ltd.
Register for the seminar here *Advance registration for exhibition visitors is required to apply for the seminar.
■ Exhibition Overview
Name: Call Center/CRM Demo & Conference 2026 in Osaka (19th Edition)
Dates: May 27th (Wednesday) and 28th (Thursday), 2026, 10:00-17:00
Venue: Mydome Osaka
540-0029 25-5 Honmachibashi, Chuo-ku, Osaka-shi, Osaka
Organizers: Ric Telecom Co., Ltd., Monthly Call Center Japan
Informa Markets Japan Co., Ltd.
Co-located Events: E-Commerce Fair Osaka 2026 (16th Edition)
Marketing Technology Fair Osaka 2026 (8th Edition)
Booth Number: 3H-15 (3rd floor of the venue)
Exhibition HP: https://www.callcenter-japan.com/osaka/
■ About Natural Conversation AI Voice Bot "commubo"
"commubo" is a natural conversation AI voice bot that handles "continuous" and "complex" voice conversations.
In addition to functionalities for automation and efficiency, such as high-speed AI for natural conversations, easy operation from the web, and system integration, it also possesses the flexibility to optimally fit the diverse operational systems and workflows of each implementing company.
To date, it has supported the efficiency and productivity improvement of telephone operations across various industries, primarily in contact center operations, including measures against overflow calls, order reception, reservation reception, and dunning, regardless of inbound or outbound calls.
https://commubo.com
■ About Softfront Japan Co., Ltd.
Since its establishment in August 2016 as a subsidiary of Softfront Holdings, Softfront Japan has provided various products and services centered on real-time communication via calls, video chats, and messages, as an expressive communication platform that connects and conveys. Recently, based on its long-cultivated voice transmission technology, it has also incorporated AI and automation technologies to offer "telmee," a cloud telephony service platform that automates telephone operations, and "commubo," a natural conversation AI voice bot.