Solving 'Phone Not Connecting' for Elderly Training Bookings with Voice Bots: Kohnan Driving School Adopts AI Voice Bot 'commubo' to Eliminate 10 Million Yen in Opportunity Losses
SoftFront Japan's AI voice bot 'commubo' has been adopted by Kohnan Driving School to automate booking calls for elderly training, resolving operational burdens and annual opportunity losses of approximately 10 million yen.
📋 Article Processing Timeline
- 📰 Published: March 31, 2026 at 20:32
- 🔍 Collected: April 1, 2026 at 13:39 (17h 6m after Published)
- 🤖 AI Analyzed: April 17, 2026 at 00:20 (370h 41m after Collected)
SoftFront Japan Inc. (Headquarters: Chiyoda-ku, Tokyo; President: Eiji Takasu), a subsidiary of SoftFront Holdings Inc. (Headquarters: Chiyoda-ku, Tokyo; President: Hirohisa Futsu), is pleased to announce that Kohnan Driving School Co., Ltd. (Headquarters: Konan City, Aichi Prefecture; President: Kimiko Jinno) has adopted the AI voice bot 'commubo'. By automating phone reception for elderly training bookings, the school has achieved structural reform of its front-desk operations and eliminated an estimated 10 million yen in annual opportunity losses.
Background: Phone support for elderly training bookings was impacting front-desk burden and causing opportunity losses.
In recent years, driving schools have faced an increased burden in handling bookings due to the rise in elderly training participants. Kohnan Driving School handles approximately 1,800 driving students and 7,000 elderly training participants annually. The overlap of front-desk operations and booking management created a significant burden on the staff. Specifically, because elderly training bookings were accepted via phone or in-person, the timing of incoming calls was unpredictable, leading to phones ringing incessantly while staff were busy with walk-in customers. This resulted in many missed calls and significant psychological stress for the staff. Furthermore, these calls affected the main line, preventing the school from taking calls for new student enrollments, leading to lost opportunities. The company's DX promotion team decided that instead of simply increasing staff, they needed to rethink the business structure itself and explored automation.
Solution: Building an automated phone response system with low customer burden, achieving a high completion rate.
To solve this, the company introduced 'commubo' to automate phone reception for elderly training bookings. The voice bot handles the initial hearing of booking details, and front-desk staff review the call content later to finalize the booking. Leveraging 'commubo's' high customizability, the flow was adjusted to ensure that elderly users, who may be unfamiliar with talking to robots, could converse smoothly. This minimized the burden on customers and increased the completion rate of the voice bot. Furthermore, by changing the booking process from 'taking calls in real-time' to 'reviewing content during gaps in work,' the company not only shortened the work time but also realized an operational flow with less burden.
Results: Creating a sustainable system and eliminating 10 million yen in annual opportunity losses.
Through the introduction of the voice bot, the company achieved: 1) Improved customer satisfaction by not missing or delaying calls; 2) A sustainable system independent of individual staff capabilities through structural reform; 3) Elimination of approximately 10 million yen in annual opportunity losses by absorbing call volume with 'commubo'.
Moving forward, they are considering using it for after-hours support and partial automation of enrollment tasks. 'commubo' has been adopted by over 400 companies with a contract renewal rate of 98.1%, making it a trusted tool for many contact centers. This is the second case of automating elderly training phone responses with 'commubo', and SoftFront believes this initiative can be expanded to other driving schools.
Background: Phone support for elderly training bookings was impacting front-desk burden and causing opportunity losses.
In recent years, driving schools have faced an increased burden in handling bookings due to the rise in elderly training participants. Kohnan Driving School handles approximately 1,800 driving students and 7,000 elderly training participants annually. The overlap of front-desk operations and booking management created a significant burden on the staff. Specifically, because elderly training bookings were accepted via phone or in-person, the timing of incoming calls was unpredictable, leading to phones ringing incessantly while staff were busy with walk-in customers. This resulted in many missed calls and significant psychological stress for the staff. Furthermore, these calls affected the main line, preventing the school from taking calls for new student enrollments, leading to lost opportunities. The company's DX promotion team decided that instead of simply increasing staff, they needed to rethink the business structure itself and explored automation.
Solution: Building an automated phone response system with low customer burden, achieving a high completion rate.
To solve this, the company introduced 'commubo' to automate phone reception for elderly training bookings. The voice bot handles the initial hearing of booking details, and front-desk staff review the call content later to finalize the booking. Leveraging 'commubo's' high customizability, the flow was adjusted to ensure that elderly users, who may be unfamiliar with talking to robots, could converse smoothly. This minimized the burden on customers and increased the completion rate of the voice bot. Furthermore, by changing the booking process from 'taking calls in real-time' to 'reviewing content during gaps in work,' the company not only shortened the work time but also realized an operational flow with less burden.
Results: Creating a sustainable system and eliminating 10 million yen in annual opportunity losses.
Through the introduction of the voice bot, the company achieved: 1) Improved customer satisfaction by not missing or delaying calls; 2) A sustainable system independent of individual staff capabilities through structural reform; 3) Elimination of approximately 10 million yen in annual opportunity losses by absorbing call volume with 'commubo'.
Moving forward, they are considering using it for after-hours support and partial automation of enrollment tasks. 'commubo' has been adopted by over 400 companies with a contract renewal rate of 98.1%, making it a trusted tool for many contact centers. This is the second case of automating elderly training phone responses with 'commubo', and SoftFront believes this initiative can be expanded to other driving schools.
FAQ
What is commubo?
It is a natural conversation AI voice bot capable of handling continuous and complex dialogues, specializing in efficiency for call centers and booking operations.
Why did Kohnan Driving School adopt it?
They faced an overwhelming volume of booking calls for elderly training, leading to increased staff burden and missed opportunities for new students.
What are the specific benefits of the adoption?
By automating phone responses, they expect to eliminate approximately 10 million yen in annual opportunity losses and reform their front-desk operations.