今日，提供大型企業AI聯絡中心解決方案的OPERA TECH Inc.（總部：東京都港區，代表取締役社長：森川馨太，以下簡稱「本公司」）宣布，已接受總部位於美國舊金山的Sierra Technologies, Inc.（以下簡稱「Sierra」）的收購，成為其全資子公司。
關於Sierra
Sierra由OpenAI董事會主席Bret Taylor與來自Google的Clay Bavor於2023年共同創立，是一家提供軟體，讓企業能透過運用AI代理來提升「客戶體驗（CX）」的公司。
・Bret Taylor：曾在Google共同開發Google Maps，之後歷任Facebook的CTO、Twitter的董事會主席、Salesforce的共同CEO。現任OpenAI董事會主席。
・Clay Bavor：在Google任職18年，曾負責Google Workspace、Google Labs及AR/VR部門。主導了Daydream、Starline、Google Lens的推出。
Sierra為大型企業提供可客製化的AI代理建構平台，將傳統上依賴人力進行的客戶服務業務，進化為可擴展的軟體模型。這不僅能幫助企業降低成本，也能讓營運人員專注於更高附加價值的業務。
・營收表現：成立兩年內即達成經常性年收入（ARR）1億5,000萬美元（約210億日圓）。
・融資情況：已從Sequoia Capital、Benchmark、ICONIQ Capital、Thrive Capital、Greenoaks Capital、SoftBank Vision Fund等投資者處籌集總計6億3,500萬美元。
常見問題
Who is Sierra and what do they do?
Sierra is a US-based company founded in 2023 by Bret Taylor and Clay Bavor. They provide software that enables businesses to enhance their Customer Experience (CX) using AI agents. Their platform allows large enterprises to build customizable AI agents, transforming customer support operations into scalable software models.
Who are the founders of Sierra?
Sierra was co-founded by Bret Taylor, Chairman of the OpenAI Board (formerly CTO of Facebook, Chairman of Twitter, Co-CEO of Salesforce), and Clay Bavor (formerly led Google Workspace, Google Labs, and AR/VR at Google).
What is OPERA TECH?
OPERA TECH Inc. is a Japanese company headquartered in Tokyo, providing AI contact center solutions for large enterprises.
What is the significance of this acquisition?
Sierra's acquisition of OPERA TECH signifies an acceleration of Sierra's AI agent deployment in the Japanese market. It leverages OPERA TECH's expertise in the Japanese enterprise sector to expand Sierra's global reach in AI-driven CX solutions.
What are Sierra's achievements?
Within two years of establishment, Sierra achieved an Annual Recurring Revenue (ARR) of $150 million (approximately 21 billion yen) and has raised a total of $635 million from prominent investors.
