Sierra Acquires Japan-Based AI Company OPERA TECH

This article is a repost of the blog post from Sierra: Sierra Acquires OPERA TECH in Japan.

Today, Sierra is pleased to announce the acquisition of OPERA TECH, an enterprise AI company based in Tokyo.

OPERA TECH was founded by co-founders Keita Morikawa and Kiyoto Kunii with the vision of "providing high-quality customer experiences through AI to large enterprises." This aligns with our philosophy that AI agents can be the starting point for customer experience (CX), supporting all touchpoints with customers, including product recommendations, customer support, user registration, issue resolution, and churn prevention. To Companies in Japan Hundreds of leading companies worldwide are already leveraging Sierra to build more natural and superior customer experiences. If you are interested, please contact us through our inquiry form.

Case Studies: ・Singtel (Asia's leading communications technology company): Launched in production in 10 weeks, achieving over 70% inquiry resolution rate.

・NEXT (Global customer service provider): Transformed global customer service operations, achieving a 90% first-contact resolution rate and a 25% reduction in operational costs.