Now Assist and Other AI Capabilities Registered in ISMAP Cloud Service List

ServiceNow Japan has announced that its AI capabilities, including the cloud service Now Assist, have been registered in the ISMAP (Information System Security Management and Assessment Program) cloud service list for government information systems.

*Now Assist has evolved into ServiceNow Otto, integrating conversational AI technology from Moveworks, acquired in 2025, to deliver next-generation AI experiences.

The services registered in ISMAP are as follows:
- Now Assist (generative AI-powered business support feature)
- AI Agents for ServiceNow (AI agents that perform autonomous task processing)

ISMAP is a program designed to ensure high security levels in the Japanese government's procurement of cloud services and to facilitate their smooth introduction by pre-evaluating and registering cloud services that meet government security requirements. This registration confirms that ServiceNow's AI feature set meets these security standards.

ServiceNow has historically maintained high global standards by complying with various security frameworks, including ISO27001/27017/27018, SOC1/SOC2 Type 2 audits, U.S. FedRAMP, DoD Impact Levels 4 and 5, German BSI C5, and Australian ASD IRAP. Furthermore, it has already obtained certification for ISO/IEC 42001:2023, the world's first international standard for responsible AI development and operation.

Following the 2022 registration of the ServiceNow AI Platform to ISMAP, this additional registration of AI features further strengthens ServiceNow's commitment to security.

With this registration, government-related agencies can now confidently utilize the generative and agentic AI features provided by ServiceNow, even in operations requiring high confidentiality.

Now Assist streamlines daily administrative tasks such as inquiry handling, document creation, and application processing. Additionally, AI agents autonomously handle complex approval workflows and procedures, enabling staff to focus on higher-level decision-making and citizen engagement. Amidst the ongoing digitalization of administrative services led by the Digital Agency, ServiceNow is confident that its generative and agentic AI features will powerfully support operational transformation in central and local government agencies.