ServiceNow Transforms Enterprise AI Chaos into Control with a Platform for Governed Autonomous Work
ServiceNow announced an integrated platform for governed autonomous work at 'Knowledge 2026' to control the chaos of enterprise AI. Through new features like 'AI Control Tower' and 'ServiceNow Otto,' it enables enterprise-wide sensing, decision-making, execution, and protection by AI agents.
📋 Article Processing Timeline
- 📰 Published: May 7, 2026 at 22:00
- 🔍 Collected: May 7, 2026 at 13:31
- 🤖 AI Analyzed: May 7, 2026 at 21:08 (7h 36m after Collected)
As AI agents reshape organizations, ServiceNow provides an integrated platform to sense, decide, act, and secure autonomous work at scale.
ServiceNow Otto empowers every employee across the organization to turn intent into outcome across every system, every way of working, and every place.
Booking.com, Honeywell, NHL, PayPal, Ulta, and other companies achieve AI outcomes with the ServiceNow AI Platform.
*This material is an abridged translation of a press release announced by ServiceNow, Inc. (USA) on May 5, 2026 (US time).
ServiceNow (NYSE: NOW), the 'AI Control Tower' for business transformation, today at 'Knowledge 2026', ServiceNow's annual customer and partner event, demonstrated a path for organizations to move beyond AI chaos by transforming ambitious AI visions into execution across all workflows, systems, and departments. These updates span AI Control Tower, Autonomous Workforce, data intelligence, and security capabilities, providing a single platform that covers the entire AI value chain from data to decision-making, execution, and trust.
ServiceNow also announced 'ServiceNow Otto,' a new enterprise AI experience. ServiceNow Otto integrates conversational AI, autonomous workflows, and enterprise search into a single experience. This enables end-to-end task completion across all systems, desktops, and workflows, directly delivering platform capabilities to employees and teams.
The majority of organizations investing billions of dollars in AI capabilities are failing to translate those investments into measurable business outcomes. The average organization operates hundreds of applications, each with its own retrofitted AI layer. Agents are deployed without governance, and intelligence is decoupled from execution. ServiceNow today announced an AI platform that can 'sense' all enterprise data, devices, and identities in real-time, 'decide' appropriate actions based on full business context, 'act' autonomously through AI specialists and workflows, and 'secure' every step with auditable governance.
Bill McDermott, Chairman and CEO of ServiceNow, stated:
"Knowledge 2026 is where we show the world the next frontier of innovation. AI thinks, and workflows execute – that's the Autonomous Platform. ServiceNow is at the moment of evolving from a platform of platforms to an agent of agents. We have built the only platform that can connect every model, every cloud, every data source, sense the entire enterprise, decide on the right action, act across every workflow and application, and secure every step. We are the rules and rails of business."
On May 4, ServiceNow hosted its annual 'Financial Analyst Day', where McDermott and President and CFO Gina Mastantuono, along with product and go-to-market leaders, outlined how the company's AI-native platform and Autonomous Workforce are driving its long-term financial trajectory. By 2030, ServiceNow targets over $30 billion in subscription revenue, with ServiceNow AI expected to account for over 30% of its Annual Contract Value (ACV). The following product announcements reflect the platform capabilities central to this long-term vision. Details can be found at https://investors.servicenow.com.
Sense: Visibility and Context Across All Data Sources, Devices, and Identities
ServiceNow addresses issues arising from dozens of fragmented systems, inconsistently cataloged and designed for humans, not agents.
ServiceNow Otto empowers every employee across the organization to turn intent into outcome across every system, every way of working, and every place.
Booking.com, Honeywell, NHL, PayPal, Ulta, and other companies achieve AI outcomes with the ServiceNow AI Platform.
*This material is an abridged translation of a press release announced by ServiceNow, Inc. (USA) on May 5, 2026 (US time).
ServiceNow (NYSE: NOW), the 'AI Control Tower' for business transformation, today at 'Knowledge 2026', ServiceNow's annual customer and partner event, demonstrated a path for organizations to move beyond AI chaos by transforming ambitious AI visions into execution across all workflows, systems, and departments. These updates span AI Control Tower, Autonomous Workforce, data intelligence, and security capabilities, providing a single platform that covers the entire AI value chain from data to decision-making, execution, and trust.
ServiceNow also announced 'ServiceNow Otto,' a new enterprise AI experience. ServiceNow Otto integrates conversational AI, autonomous workflows, and enterprise search into a single experience. This enables end-to-end task completion across all systems, desktops, and workflows, directly delivering platform capabilities to employees and teams.
The majority of organizations investing billions of dollars in AI capabilities are failing to translate those investments into measurable business outcomes. The average organization operates hundreds of applications, each with its own retrofitted AI layer. Agents are deployed without governance, and intelligence is decoupled from execution. ServiceNow today announced an AI platform that can 'sense' all enterprise data, devices, and identities in real-time, 'decide' appropriate actions based on full business context, 'act' autonomously through AI specialists and workflows, and 'secure' every step with auditable governance.
Bill McDermott, Chairman and CEO of ServiceNow, stated:
"Knowledge 2026 is where we show the world the next frontier of innovation. AI thinks, and workflows execute – that's the Autonomous Platform. ServiceNow is at the moment of evolving from a platform of platforms to an agent of agents. We have built the only platform that can connect every model, every cloud, every data source, sense the entire enterprise, decide on the right action, act across every workflow and application, and secure every step. We are the rules and rails of business."
On May 4, ServiceNow hosted its annual 'Financial Analyst Day', where McDermott and President and CFO Gina Mastantuono, along with product and go-to-market leaders, outlined how the company's AI-native platform and Autonomous Workforce are driving its long-term financial trajectory. By 2030, ServiceNow targets over $30 billion in subscription revenue, with ServiceNow AI expected to account for over 30% of its Annual Contract Value (ACV). The following product announcements reflect the platform capabilities central to this long-term vision. Details can be found at https://investors.servicenow.com.
Sense: Visibility and Context Across All Data Sources, Devices, and Identities
ServiceNow addresses issues arising from dozens of fragmented systems, inconsistently cataloged and designed for humans, not agents.