ServiceNow Expands Agentic AI Governance from Desktop to Data Center Through Partnership with NVIDIA
ServiceNow announced a significant expansion of its partnership with NVIDIA, introducing 'Project Arc,' a new solution that extends agentic AI governance from the desktop to the data center. This includes a new autonomous desktop agent for enterprises that autonomously completes complex tasks on employee desktops, managed by the ServiceNow AI Control Tower and secured by NVIDIA OpenShell.
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- 📰 Published: May 8, 2026 at 06:00
- 🔍 Collected: May 7, 2026 at 21:32
- 🤖 AI Analyzed: May 7, 2026 at 21:46 (14 min after Collected)
ServiceNow, the 'AI Control Tower' for business transformation, announced today at its annual customer and partner event 'Knowledge 2026' a significant expansion of its partnership with NVIDIA to extend agentic AI governance from the desktop to the data center. This includes the introduction of 'Project Arc,' a new autonomous desktop agent for enterprises that operates on employee desktops and autonomously completes complex tasks. Project Arc will be managed by the ServiceNow AI Control Tower and secured by the NVIDIA OpenShell runtime. Furthermore, the ServiceNow AI Control Tower has been adopted into the NVIDIA Enterprise AI Factory Validated Design, extending enterprise governance to large-scale model workloads. The two companies will also develop open benchmark standards for evaluating AI agents, further advancing enterprise AI.
ServiceNow and NVIDIA have partnered for many years, providing enterprise-grade AI to the world's leading organizations through open models, AI software, and agent-enabled skills. From the development of specialized agents to the open model family 'Apriel Nemotron,' the partnership has deepened at every stage of the AI era. Today's announcement connects 'how work gets done' with 'how AI operates,' bringing execution, governance, and intelligence to user endpoints and AI infrastructure.
Joe Davis, Executive Vice President of AI Engineering and Delivery at ServiceNow, stated: "ServiceNow and NVIDIA have been committed to making AI practical for businesses. Today's announcement is a testament to that. Reliable autonomous AI agents on the desktop, governance extended to the data center, and open benchmarks demanding accountability across the industry – this is enterprise AI built for long-term utilization."
Kari Briski, Vice President of Enterprise Generative AI at NVIDIA, commented: "Agents that operate autonomously for extended periods are rapidly changing the landscape of enterprise AI. To deliver them safely and at scale, governance across models, software, and AI infrastructure is essential. Together, NVIDIA and ServiceNow are providing enterprises with agents that combine the security of the NVIDIA OpenShell runtime and the power of NVIDIA AI Factory solutions with the ServiceNow AI Control Tower. This delivers the control layer necessary for trusted autonomous operations across the entire business."
Project Arc: Autonomous Desktop Agent for Enterprises with Governance and Security from Day One
Project Arc, introduced by ServiceNow, is an autonomous desktop agent for enterprises that thinks, writes code, executes, and adapts to unexpected situations. It completes complex multi-step tasks across enterprise tools and systems without requiring pre-built workflows.
All actions performed by the agent are secured within a sandboxed runtime environment, 'NVIDIA OpenShell.'
ServiceNow and NVIDIA have partnered for many years, providing enterprise-grade AI to the world's leading organizations through open models, AI software, and agent-enabled skills. From the development of specialized agents to the open model family 'Apriel Nemotron,' the partnership has deepened at every stage of the AI era. Today's announcement connects 'how work gets done' with 'how AI operates,' bringing execution, governance, and intelligence to user endpoints and AI infrastructure.
Joe Davis, Executive Vice President of AI Engineering and Delivery at ServiceNow, stated: "ServiceNow and NVIDIA have been committed to making AI practical for businesses. Today's announcement is a testament to that. Reliable autonomous AI agents on the desktop, governance extended to the data center, and open benchmarks demanding accountability across the industry – this is enterprise AI built for long-term utilization."
Kari Briski, Vice President of Enterprise Generative AI at NVIDIA, commented: "Agents that operate autonomously for extended periods are rapidly changing the landscape of enterprise AI. To deliver them safely and at scale, governance across models, software, and AI infrastructure is essential. Together, NVIDIA and ServiceNow are providing enterprises with agents that combine the security of the NVIDIA OpenShell runtime and the power of NVIDIA AI Factory solutions with the ServiceNow AI Control Tower. This delivers the control layer necessary for trusted autonomous operations across the entire business."
Project Arc: Autonomous Desktop Agent for Enterprises with Governance and Security from Day One
Project Arc, introduced by ServiceNow, is an autonomous desktop agent for enterprises that thinks, writes code, executes, and adapts to unexpected situations. It completes complex multi-step tasks across enterprise tools and systems without requiring pre-built workflows.
All actions performed by the agent are secured within a sandboxed runtime environment, 'NVIDIA OpenShell.'