ServiceNow Shifts from AI as a Supporting Role to a Fully AI-Native Experience Across All Products and Packages

ServiceNow announced today that it is making its product portfolio AI-ready. All ServiceNow products will now include built-in AI, data connectivity, workflow execution, security, and governance. This transformation will accelerate AI initiatives and maximize value from AI by integrating essential components for enterprise-scale delivery. This includes a conversational front door (EmployeeWorks), connected data for enterprise-wide context (Workflow Data Fabric), visualization and governance (AI Control Tower), and AI-driven autonomous workflows that act on behalf of users rather than just assisting them. ServiceNow also announced the 'Context Engine,' an enterprise context solution that connects relationships, policies, and decision history behind every AI agent's decisions, and the 'ServiceNow Build Agent' skill, which opens the platform for developers to build from any tool they currently use and deploy directly to ServiceNow. The enterprise software landscape is fragmented, with companies running hundreds of applications, each with its own data model, security boundaries, and governance logic. Many providers exacerbate this problem by merely retrofitting intelligence to disconnected systems, failing to deliver true enterprise-wide context or accountable execution. ServiceNow is evolving beyond a collection of AI add-ons to an integrated platform that combines context-aware intelligence with the workflows to act on it. Amit Zavery, ServiceNow's President, Chief Product Officer, and Chief Operating Officer, stated, 'Most organizations spend months preparing for enterprise AI. By the time they are ready, the goalposts have often moved. ServiceNow integrates all of this, so customers can start with a fully AI-native experience across all products and packages, not a procurement project. ServiceNow is redefining how organizations realize value from AI, with capabilities required at enterprise scale. From enterprise intelligence with the Context Engine, to data connectivity, governance, and execution, it's all included by default, functions in the flow of work, and is available in the tools developers are already using.' **Context Engine: Enterprise Context for Every AI Decision** The performance of any AI agent depends on the context in which it operates. The Context Engine provides context for ServiceNow's AI and workflows, enabling it to sense what's happening across the enterprise, determine the right course of action, execute it accurately, and manage accountability for all outcomes. For example, it understands which assets are tied to regulated processes, which approval chains apply to specific cost criteria, or which vendor history should be used to process a request. With 85 billion workflows and 7 trillion...