ServiceNow and Kyndryl Renew Snow Brand Megmilk's Workflow System

ServiceNow Japan LLC (Headquarters: Minato-ku, Tokyo; President and Executive Officer: Masatoshi Suzuki; hereinafter ServiceNow) and Kyndryl Japan Corporation (Headquarters: Minato-ku, Tokyo; President and CEO: Jonathan Ingram; hereinafter Kyndryl) today announced that Snow Brand Megmilk Co., Ltd. (hereinafter Snow Brand Megmilk) has revamped its workflow system by adopting ServiceNow, a cloud-based integrated platform. The renewal of the workflow system, with all migration to be completed within 2025, saw Kyndryl and ServiceNow contribute to strengthening the platform to realize productivity reforms. Kyndryl will continue to manage the operation of the workflow system, ensuring continuous business operations, and will support Snow Brand Megmilk's ongoing digital transformation.

As a group, Snow Brand Megmilk has announced its new "Next Design 2030" and is focusing on "DX Promotion" and "Utilization and Growth of Human Capital" as its foundational strategies. As part of this initiative, Snow Brand Megmilk emphasizes three key points for the workflow system renewal: being a company-wide integrated business platform, being able to flexibly respond to business needs, and utilizing globally standard, state-of-the-art technology. The system was previously used by approximately 4,800 employees (as of March 2026), including group companies, and the pre-migration system had the following main challenges:

• Difficulty in making timely functional modifications in response to user requests for system improvements.

• Limited devices, including smartphones, and restricted access routes due to system constraints.

• Increased development and modification costs due to a shortage of engineers familiar with the pre-migration system (talent scarcity).

Therefore, Snow Brand Megmilk chose ServiceNow's App Engine from several candidate solutions. It not only solved the challenges but also met their key criteria by enabling the rapid construction and automation of digital workflows. They consolidated the databases for all frequently used, critical workflows (business processes) such as approval requests, labor applications, and master data applications onto ServiceNow.

Kyndryl, already well-versed in Snow Brand Megmilk's workflow system, leveraged its experience, knowledge, and know-how from multiple ServiceNow migration projects to contribute to the successful migration of the large-scale workflow system. From a developer's perspective, the adoption of a widely-used solution that enables no-code/low-code development has ensured ease of development. As a result, Snow Brand Megmilk can now secure talent and bring development in-house, allowing for flexible additional development and modifications. From a user's perspective, the new environment allows work to be done on smartphones, significantly contributing to improved productivity and the promotion of work-style reform.
ServiceNow is widely used globally, with high demand and a wealth of extensive knowledge and best practices. It offers a rich variety of use cases and training programs that help address engineer shortages and support in-housing for flexible additional development and modifications. It will continue to support Snow Brand Megmilk in its push for productivity reform.

Endorsements from each company: