【Free to Watch】SBI Shinsei Bank's Initiatives for Advanced Contact Center Operations | Finlink New Content

Seminar Info Co., Ltd. (Headquarters: Chuo-ku, Tokyo; Representative: Wataru Konishi), which provides promotion services for financial institutions, has started publishing new content on 'Finlink,' a video media specializing in the financial industry with the concept of 'Connecting financial businesses, building the future.'

In this session, Mr. Genya Myoda, General Manager of the Channel Service Department at SBI Shinsei Bank, will discuss the latest initiatives of Shinsei Bank's contact center, including not only success stories but also challenges and trial-and-error.

With 'Finlink,' all videos are available for unlimited viewing with free member registration! Please take this opportunity to register for free and watch.

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▼Theme This video explains the following points: - The latest initiatives of contact centers that achieve both advanced responsiveness and efficient operations. - Real operational conditions, including not only success stories but also on-site challenges and trial-and-error. - Practical ideas and know-how directly linked to future operational strategies and business improvements.

▼Video Content Contact center operations are always required to have both advanced responsiveness and efficient operations in any industry. In this session, we will frankly introduce SBI Shinsei Bank's latest initiatives for its contact center, including not only success stories but also challenges and trial-and-error. We hope to share practical ideas and improvement points from the field, which will be useful hints for future operational strategies.

1. Introduction 2. Introduction to SBI Shinsei Bank 3. Initiatives for Advanced Contact Center Operations

▼Recommended for - Those in charge of contact center/customer support operations management at financial institutions or businesses. - Those who feel challenged by balancing improved customer service quality (CX) and operational efficiency. - Those who want to know about other companies' real trial-and-error processes and on-site business improvement cases.

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